CTT Expresso - Encomenda com atraso na entrega

Bom dia antes de mais, fiquei extremamente desapontado com a Amazon de ter escolhido os CTT para a entrega da minha encomenda no valor de 200€ e já contactei a mesma para que nunca mais fosse usado esta empresa para o envio das minhas encomendas. Vergonhoso uma encomenda que os portes tenham sido pagos para que chegasse mais rápido por ser um objecto de grande valor e nem de perto chegou. Desde a Alemanha até Portugal cinco estrelas a encomenda sempre a andar , chegamos a Portugal e não se mexe faz uma semana. Já não é a primeira vez e dado estas condições torna-se impossível usar este meio de distribuição.
Entretanto, uma encomenda feita no domingo passado foi enviada no mesmo dia e diariamente notava-se a diferença de serviço chegando ao destino muito antes dos CTT. Entregue a tempo e horas pela ASM que ainda se dão ao trabalho de contactar o cliente.

Aqui fica em anexo a conversa com a vendedora Amazon com o seu excelente serviço ao cliente.

Mensaje del Servicio de Atención al Cliente
Hola:
Aquí tienes la copia de la transcripción del chat que pediste:

Pregunta inicial: Hello , please i would like to talk with anyone about a carrier called CTT...
This is inadmissible

12:29 PM MET Jorge(Amazon): Hola buenos dias!
12:30 PM MET Jorge: Este chat es para atencion en español te transfiero con mis compañeros de atencion en ingles
12:30 PM MET Leonardo Batista: Esta bem :o
Hi
12:31 PM MET Raquel(Amazon): Hi, thanks for contacting Amazon.es my name is Raquel, with whom I have the pleasure?

12:31 PM MET Leonardo Batista: Hi i would like to talk with you about a carrier
This is inadmissible
12:31 PM MET Raquel: Sure, could you please tell me your name
12:32 PM MET Leonardo Batista: Leonardo
12:32 PM MET Raquel: Nice to meet you Leonardo, tell me how can I help you
12:32 PM MET Leonardo Batista: So well this order
402-2451704-9965119
12:33 PM MET Leonardo Batista: Has been delivered yesterday by ASM
And this one
406-3794300-4821145
Stills in Lisbon and has been sent by boat , are CTT'S kidding with me ? I would like to please Amazon don't send anything else on ctt's for me
12:34 PM MET Leonardo Batista: It's almost 200€ there sent by boat , i already wrote a complaint in their complaint book
12:36 PM MET Raquel: Leonardo I understand, in this case I want to tell you an apology for any type of inconvenience this may have caused, be assured that this is not the procedure of Amazon.es, on the contrary we focus on providing a quality service so that we can satisfy our customers and in that way keep your confidence. Also I will make a complaint to the carrier, because they are not fulfill the service that Amazon promise you, with this complain the specialize departament will contact the carrier adn ask for an explication about this case
12:37 PM MET Raquel: Leonardo is difficult to me to promise you that you will not received the order with this carrier again, but I will tell this department and see what can we do, and if we can make the exception. But I want to tell you that we are going to our best to improve our costumer service.
12:38 PM MET Leonardo Batista: I know this carrier and all the stuff i received from them didn't get delivered in time that's why i always try to use DHL , UPS or ASM
12:40 PM MET Raquel: I know Leonardo how you feeling, I am costumer too, in this case I will like to give you 5.00 euros of discount to your next order of products por Amazon.es as an apologies of this situation. I understand Leonardo, I will talk this to this specialize department, so they can talk with all the carriers and see how can we improve this.
12:41 PM MET Leonardo Batista: Okay then...
200€ in a boat
1 week passed---
12:42 PM MET Raquel: I understand Leonardo that is very disappointing but belive me that we are going to talk with this carrrier and see if we can make the exception that we are not send you with this carrries
carrier
12:43 PM MET Leonardo Batista: All right then...
12:43 PM MET Raquel: Do you have another question_
?
12:43 PM MET Leonardo Batista: No i can't do nothing
I'm leaving my island today
Was just waiting for it to be delivered till today
12:44 PM MET Leonardo Batista: So i could take it to my nephew
But RIP
12:44 PM MET Raquel: I understand Leonardo, but believe me that we are going to improve about this, and you will see it in our next order
12:45 PM MET Leonardo Batista: Okay...
12:46 PM MET Raquel: It has been a pleasure chatting with you. I want to let you know that when you click on the "Finalizar Chat" button, you'll be able to answer a quick question to evaluate my service. I would greatly appreciate it if you could provide me with your feedback. Have a nice day

12:46 PM MET Leonardo Batista: Thank good , have a nice day too.
Gracias.
Amazon.es