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Deeply - Bad quality wetsuit

Resolvida
44619020
327
0 gostos
Antonela apresentou a reclamação

I bought a wetsuit for 129 euros, after using it 3 times it broke dressing it out. Last year I bought a wetsuit for 60 euros and it is still ok. I claimed about the warranty and after weeks claiming and sending the wetsuit, they asked my 20 euros for fix it. How is supposed that a new wetsuit last 3 uses, now it will last at least 1 year just with a temporary fix? I payed for a wetsuit of quality! I checked with other surfers and they say that a good wetsuit should last at least one year!
11 ago 2020
Deeply adicionou uma resposta

Estimada antonela,

Na sequência dos contactos estabelecidos, consideramos que a situação se encontra devidamente esclarecida/resolvida.

Cumprimentos,

Deeply Customer Service

19 ago 2020
Antonela alterou o estado para Resolvida
Esta reclamação foi considerada resolvida

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