Performance da Marca
53.9
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
45%
Taxa de Solução
53,6%
Média das Avaliações
46,7%
Taxa de Retenção de Clientes
33,3%
Ranking na categoria
Bright Brands Sportsgoods, S.A

Deeply - Bad wetsuits and even worse customer service

Sem resolução
Rein
Rein apresentou a reclamação
18 de julho 2021
I bought a Deeply wetsuit last Autumn, and now I have surfed with it for about 4 months. Even though I always gave it the care it required (I washed it in fresh water after every surf session and let it dry in the shade), the wetsuit started to completely fall apart after a few months. The tape on the seams all came loose and the shoulder and neck area are showing signs of heavy wear. I have had many wetsuits in the past and this never happened.

I made a warranty claim as this obviously shouldn't happen. I attached pictures clearly showing the problem, but Deeply still wanted to see the wetsuit for further 'analysis'. The analysis concluded that I mistreated the wetsuit and that it can not be fixed, without shame. How I mistreated the wetsuit, or what I did wrong, however, they are not able to tell me!

Instead they offered me a 20% discount on a new wetsuit. The last thing I am thinking about at the moment is buying a new suit from them. For me (and hopefully for you) it will not be a Deeply Wetsuit EVER again!

This wetsuit SHOULD be fixed under warranty, free of charge.

See the attached picture for the terrible shape of the wetsuit.
Data de ocorrência: 18 de julho 2021
Deeply
22 de julho 2021
Dear Rein,

We hope you're doing well.

Following the established contacts with our Customer Support Team, we could consider that the situation is under analysis and will be clarified/solved , soonest as possible, with the best possible solution for both parts.

Thank you for your comprehension.

Deeply Team
Deeply
9 de setembro 2021
Dear Rein,

We hope you're doing well.

Following the established contacts with our Customer Support Team, we could consider that the situation is under analysis and will be clarified/solved , soonest as possible, with the best possible solution for both parts.

Thank you for your comprehension.

Deeply Team
Esta reclamação foi considerada sem resolução
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