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EDP Comercial - Comercialização de Energia, S.A
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A EDP Comercial é a empresa do Grupo EDP que atua no mercado livre de energia.
Com uma oferta integrada de gás natural, eletricidade verde e serviços que lhe dão conforto e segurança (packs Living EDP), inovamos com soluções de energia solar e mobilidade elétrica de forma a construir o futuro consigo. -
213 535 353
Chamada para a rede fixa nacional
EDP Comercial - Problema com meu contrato - serviço pack full
Resolvida
7/10
Kamalanathan Ganesan apresentou a reclamação
31 de março 2022
Ola Boa tarde.
Peço desculpa, mas não falo português muito bem.
On 22-02-2022 I signed a new electricity+gas contract with EDP. I specifically mentioned I wanted a simple contract.
To my surprise, my contract has EDP Pack Living FULL service included without my consent. The EDP employee at the Aveiro City hall just told me that I would have to pay the gas inspection in parts each month, around €80 in total, and that I would also benefit from an 8% discount on the energy bill. No time did she mention that I will have to pay extra €14.90 every month with 1 year loyalty.
I live alone and I do not need any of those benefits. I feel completely cheated when I was really happy to move to Aveiro.
In addition, I did not receive my contract till today. nothing within the 1st 14 days.
The employee in the EDP also said I will get my contract by email, but it has been 1 month, and I still do not have my contract. I went to EDP Aveiro today (31/3/2022) and they said my email address was wrong.
This is unacceptable, because I gave my correct email, phone number, and even the gas inspection certificate came to my correct email.
The EDP employee gave printout of contract with few pages only today and I specifically requested for "Fatura em email". But in the printout it still says "Fatura em papel" which is also wrong.
I feel completely cheated and I request to withdraw the EDP Pack immediately.
Obrigado.
Thank you,
Kamalanathan Ganesan
Peço desculpa, mas não falo português muito bem.
On 22-02-2022 I signed a new electricity+gas contract with EDP. I specifically mentioned I wanted a simple contract.
To my surprise, my contract has EDP Pack Living FULL service included without my consent. The EDP employee at the Aveiro City hall just told me that I would have to pay the gas inspection in parts each month, around €80 in total, and that I would also benefit from an 8% discount on the energy bill. No time did she mention that I will have to pay extra €14.90 every month with 1 year loyalty.
I live alone and I do not need any of those benefits. I feel completely cheated when I was really happy to move to Aveiro.
In addition, I did not receive my contract till today. nothing within the 1st 14 days.
The employee in the EDP also said I will get my contract by email, but it has been 1 month, and I still do not have my contract. I went to EDP Aveiro today (31/3/2022) and they said my email address was wrong.
This is unacceptable, because I gave my correct email, phone number, and even the gas inspection certificate came to my correct email.
The EDP employee gave printout of contract with few pages only today and I specifically requested for "Fatura em email". But in the printout it still says "Fatura em papel" which is also wrong.
I feel completely cheated and I request to withdraw the EDP Pack immediately.
Obrigado.
Thank you,
Kamalanathan Ganesan
Esta reclamação tem um anexo privado
Data de ocorrência: 31 de março 2022
1 de abril 2022
Estimado(a) cliente,
Acusamos a receção do seu pedido, merecedor da nossa melhor atenção.
Informamos que o mesmo se encontra em análise e que iremos responder-lhe em breve.
Com os melhores cumprimentos,
Equipa de apoio ao cliente
Acusamos a receção do seu pedido, merecedor da nossa melhor atenção.
Informamos que o mesmo se encontra em análise e que iremos responder-lhe em breve.
Com os melhores cumprimentos,
Equipa de apoio ao cliente
1 de abril 2022
Estimado cliente,
Informamos que foi dada resposta ao seu pedido.
Esperamos ter esclarecido convenientemente as suas dúvidas.
Estamos disponíveis para esclarecer quaisquer dúvidas adicionais através do nosso site, da app EDP Zero, da linha de atendimento a clientes 213 53 53 53 (dias úteis, das 9h às 20h), ou nas nossas lojas.
Com os nossos cumprimentos,
Equipa de apoio ao cliente
Informamos que foi dada resposta ao seu pedido.
Esperamos ter esclarecido convenientemente as suas dúvidas.
Estamos disponíveis para esclarecer quaisquer dúvidas adicionais através do nosso site, da app EDP Zero, da linha de atendimento a clientes 213 53 53 53 (dias úteis, das 9h às 20h), ou nas nossas lojas.
Com os nossos cumprimentos,
Equipa de apoio ao cliente
Kamalanathan Ganesan avaliou a marca
22 de abril 2022
They were very fast in their response and action. The only bad part is, their employees at the EDP office in the City building are not telling the full information to their customers and causing many problems and extra fees. This is wrong and should be stopped as it is anti-consumerism. A client should know all the information properly before signing contracts, employees should not withold information.
Voltaria a fazer negócio? Sim
7/10
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