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9th Floor, Kwai Shing Industrial Building stage II,
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK - sales@eglobalcentralpt.com
eGlobal Central PT - Sem qualquer resposta ou produto desde a encomenda
Sem resolução
Nuno Loureiro apresentou a reclamação
7 de janeiro 2021 (editada a 7 de janeiro 2021)
Fiz uma encomenda de um telemóvel no dia 30-12 e a entrega seria feita em 5/6 dias úteis. O email dizia que 48-72h depois da encomenda me enviariam o tracking number. Ainda nao recebi nenhum email e ninguém me responde aos contactos que tenho feito.
O email de suporte que é apresentado no site (support@eglobalcentral.pt ) não está sequer disponível.
O email de suporte que é apresentado no site (support@eglobalcentral.pt ) não está sequer disponível.
Data de ocorrência: 7 de janeiro 2021
21 de janeiro 2021
Continuo sem ter resposta sobre o estado da encomenda. A marca todos os dias acrescenta um ponto no sistema de "tracking", mas que é claramente automático e não significa nada (ver abaixo). Procurei na net e muitas pessoas têm exactamente a mesma mensagem.
Como as respostas são todas automáticas continuo sem ter a certeza que a encomenda vá chegar. Relembrar que o tempo previsto de entrega eram 5 dias e já passaram 22.
LOGS do TRACKING SYSTEM:
# Date Parcel Status
11- 2021-01-21- We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
10- 2021-01-20- Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
9- 2021-01-19- Processing delay, your parcel will be out for delivery shortly.
8- 2021-01-18- Shipment further connected.
7- 2021-01-17- Your parcel will arrive shortly at the courier depot.
6- 2021-01-16- Shipment is on its way to the local depot.
5- 2021-01-15- Your parcel has arrived at a sort facility.
4- 2021-01-14- Shipment will arrive at courier depot for sorting shortly.
3- 2021-01-13- Shipment is en-route to courier depot.
2- 2021-01-12- In transit.
1- 2021-01-11- The parcel has been picked by the courier; The parcel has left the courier's warehouse.
Como as respostas são todas automáticas continuo sem ter a certeza que a encomenda vá chegar. Relembrar que o tempo previsto de entrega eram 5 dias e já passaram 22.
LOGS do TRACKING SYSTEM:
# Date Parcel Status
11- 2021-01-21- We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
10- 2021-01-20- Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
9- 2021-01-19- Processing delay, your parcel will be out for delivery shortly.
8- 2021-01-18- Shipment further connected.
7- 2021-01-17- Your parcel will arrive shortly at the courier depot.
6- 2021-01-16- Shipment is on its way to the local depot.
5- 2021-01-15- Your parcel has arrived at a sort facility.
4- 2021-01-14- Shipment will arrive at courier depot for sorting shortly.
3- 2021-01-13- Shipment is en-route to courier depot.
2- 2021-01-12- In transit.
1- 2021-01-11- The parcel has been picked by the courier; The parcel has left the courier's warehouse.
Comentários
Reclamações semelhantes
Boa tarde, estou a tratar da reclamacao da minha mae identica a sua. Coincidencia que a sequencia de tracking logs e exatamente a mesma, diferindo apenas nas datas por ter comecado em dias diferentes. Cheira-me que se trata de burla...
112021-01-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
102021-01-22Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
92021-01-21Processing delay, your parcel will be out for delivery shortly.
82021-01-20Shipment further connected.
72021-01-19Your parcel will arrive shortly at the courier depot.
62021-01-18Shipment is on its way to the local depot.
52021-01-17Your parcel has arrived at a sort facility.
42021-01-16Shipment will arrive at courier depot for sorting shortly.
32021-01-15Shipment is en-route to courier depot.
22021-01-14In transit.
12021-01-13The parcel has been picked by the courier; The parcel has left the courier's warehouse.
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