Hello Paulo,
Please note that our staff will always inspect the cars after each use and will mark the damages on the checkout sheet. However, we always ask customers to double check this since the cars can receive damage during their stay in the parking lot. This way both parties are aware of the damage that the car has on it before departing.
On return, if our agents find damages that were not marked, they proceed to investigate and if it's considered that it occurred during this rental period, the customer will be charged for it.
Our policy establishes that if when the car is returned we found any damage that wasn’t marked on the check out sheet we give our customers when they pick up the vehicle, it would be charged to them as we understand that this damage was made under their responsibility.
In order to take a further investigation, please open a query on our website here: https://www.goldcarhelp.com/en/
Kindest regards,
Victoria R.
Goldcar Representative.
A empresa não procede verificação ou laudo na entrega. A resposta não analisou a documentação apresentada e a cobrança é indevida e abusiva. No mais, a reclamação no endereço indicado foi absolutamente ignorada. É uma empresa que não merece a confiança do cliente. Melhor andar de ônibus do que alugar um veículo desta malfadada empresa.
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