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Goldhire Portugal Sociedade Unipessoal Lda
-
+351 211 451 595
Chamada para a rede fixa nacional - Rua Poeta António Aleixo Lote C Loja C Montenegro 8005-173 Faro
- info@goldcar.es
Goldcar - Taxas
Sem resolução
1/10
Miguel Lançós apresentou a reclamação
30 de agosto 2017
Aluguei uma viatura na Goldcar em Menorca, em agosto deste ano (2017).
Quando recebi a confirmação da reserva, fui informado do valor pago (€ 213,70) e que o valor a pagar seria de zero euros, ou seja, tinha pago a totalidade dos custos, o que incluía, entre outros: IVA, taxas e impostos locais (21 %).
Qual não é o meu espanto quando deteto que me debitaram mais 65 euros de "taxas de gestão". Trata-se de taxas escondidas quando fazemos a reserva, o que na minha opinião se traduz em má fé.
Certo é que na Goldcar não voltarei a alugar qualquer viatura.
De referir que entreguei a viatura com o depósito de combustível cheio.
Data de ocorrência: 30 de agosto 2017
6 de setembro 2017
Dear Miguel,
Thanks for your comment.
We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, please note that the further charge of 65€ belongs to a baby seat you hired which costed 42€ and the fuel handling and administration fees related to your contract, which were 23€. Please note that your flex fuel policy also had a fuel handling and administration fee due to its features. This information is clearly specified on our general T&C detailed on your contract as well as on our website: https://www.goldcar.es/en/tc/ (provision 7.a). The cost of this fee would vary depending on several factors such as the type of car rented and the type of fuel that it consumes (you can check the price relation here: https://www.goldcar.es/en/sdr/ ) in your case it was 23€. For further assistance you can open a query to our Customer Services department here: https://www.goldcar.es/en/atencionCliente/ . That way, they’ll get in touch with you and manage this issue ASAP.
Kind regards,
Victoria R.
Goldcar Representative.
Thanks for your comment.
We're trying to improve our services and the opinion of clients is essential to do so.
On the issue you described, please note that the further charge of 65€ belongs to a baby seat you hired which costed 42€ and the fuel handling and administration fees related to your contract, which were 23€. Please note that your flex fuel policy also had a fuel handling and administration fee due to its features. This information is clearly specified on our general T&C detailed on your contract as well as on our website: https://www.goldcar.es/en/tc/ (provision 7.a). The cost of this fee would vary depending on several factors such as the type of car rented and the type of fuel that it consumes (you can check the price relation here: https://www.goldcar.es/en/sdr/ ) in your case it was 23€. For further assistance you can open a query to our Customer Services department here: https://www.goldcar.es/en/atencionCliente/ . That way, they’ll get in touch with you and manage this issue ASAP.
Kind regards,
Victoria R.
Goldcar Representative.
Miguel Lançós avaliou a marca
21 de dezembro 2020
nÃO RECOMENDO.
Voltaria a fazer negócio? Não
1/10
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