Performance da Marca
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
30,8%
Tempo Médio de Resposta
1,5%
Taxa de Solução
30,8%
Média das Avaliações
25%
Taxa de Retenção de Clientes
16,7%
Ranking na categoria
Etrawler Unlimited Company
  • +351 213665562
    Chamada para a rede fixa nacional
  • Classon House,
    Dundrum Business Park,
    Dundrum, Dublin 14,
    Irlanda
  • info@holidayautos.com
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Holiday Autos - Reembolso em falta

Resolvida
10/10
José xavier
José xavier apresentou a reclamação
10 de julho 2021
Prezados senhores no passado dia 2 deste mês efectuei uma reserva com o código PT549577400 , na data da reserva efectuei o pagamento da mesma no valor de 116€, valor este descontado do meu cartão de crédito, aqui junto email da conversa mantida com a empresa:
Dear Jose,

We are contacting you in regard to your car hire request.

Booking reference: PT549577400
Location: Lisbon - Airport
Date: Sun, 4 Jul 2021 12:00

We regret to inform you that during the booking process the selected vehicle provider’s rates updated and the action expired in the intervening time. As a result, your booking could not be processed.

Since your booking was not confirmed, we have not processed any payment on your card.

As you may understand, the rates for vehicles are subject to change without notice and are constantly updating in real time. We wish to inform you that the same vehicle is still available, however, the price has changed and unfortunately we are unable to match your original quote.

If you still require this vehicle, the best price we can currently offer is 137 EUR.

If you wish to proceed with the updated rate, please reply to this email as soon as possible, as prices and availability are subject to further change. We would be happy to search for the best available offer for you.

You can also check other options directly on our website, which you can access through the links visible at the bottom of this email.

Should you confirm a booking with us, please be advised that a credit card in the main driver’s name, a driving licence, an additional photo ID and a printed booking voucher must be presented upon the vehicle collection.

Please accept our sincere apologies for any inconvenience caused and we look forward to assisting you further.




Kind Regards,
Mohamed | Holiday Autos Team
Manage Booking * PROIBIDO *://www.holidayautos.com/en/manage-booking

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Entretanto até a data o valor deduzido do meu cartão de crédito não foi devolvido
Aguardo resolução
Cumprimentos
José xavier
Esta reclamação tem um anexo privado
Data de ocorrência: 10 de julho 2021
José xavier
José xavier avaliou a marca
26 de julho 2021

*****

Esta reclamação foi considerada resolvida
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