Intermarché
Intermarché Marca Recomendada
Marca Recomendada
Performance da Marca
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
100%
Taxa de Solução
84,3%
Média das Avaliações
42,2%
Taxa de Retenção de Clientes
37,9%
Prémios e distinções
Marca Recomendada
Ranking na categoria
Grupo Os Mosqueteiros

Intermarché - Rotten nectarines

Resolvida
1/10
ALBERTUS DEN HOLDER
ALBERTUS HOLDER apresentou a reclamação
28 de maio 2021
2 weeks ago we were shopping at Intermache in Aljezur. I bought 4 peaches which were quite expensive, about 4,50 per kilogram. When we got home I tried one.....rotten.
The next day I tried another one....rotten again.
I decided to look at the other 2....rotten again. I complained to their head office because I did not feel like driving another 20 km just for this. The head office has yet to reply!!!
Esta reclamação tem um anexo privado
Data de ocorrência: 28 de maio 2021
Intermarché
21 de junho 2021
Sir,
We thank you in advance for your contact, which deserved all your attention.
It is the policy of the Musketeers to always provide the best service to their Customers, so we will forward this situation through our Consumer Support Service.
Thanking you in advance for your best understanding.
Graciously,

Intermarché Consumer Support
apoioconsumidorportugal@mousquetaires.com
ALBERTUS DEN HOLDER
ALBERTUS HOLDER avaliou a marca
9 de novembro 2021

They were very slow in answering and did not really solve my problem at all. The fact that you say you are sorry does not solve the problem, it even gives me a weird, client unfriendly feeling. I had a problem with someone else with mouldy bread. They reacted within a day offering their sincere apologies, giving me another loaf of bread + one more for free +a bottle of wine + my money back!! Now that is what I call customer service and I always go back to them to shop.

Esta reclamação foi considerada resolvida
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