They were very slow in answering and did not really solve my problem at all. The fact that you say you are sorry does not solve the problem, it even gives me a weird, client unfriendly feeling. I had a problem with someone else with mouldy bread. They reacted within a day offering their sincere apologies, giving me another loaf of bread + one more for free +a bottle of wine + my money back!! Now that is what I call customer service and I always go back to them to shop.
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