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APR - Apple Premium Reseller
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A loja iStore é uma a APP - Apple Premium Partner e comercializa produtos Apple e acessórios relacionados.
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225072261
Chamada para a rede fixa nacional -
Rua Antero de Quental nº 351
4455-586 Perafita - provedor@istore.pt
iStore - Order not in stock after payment, but indicated on web site, like it's on stock
Resolvida
Ruslan Matviiv apresentou a reclamação
21 de novembro 2022
I made an order 17.11.22 on web site, it was indicated that item (MacBook) available on stock and I order pick up from store option in Oeiras parque.
I asked on Friday 18.11.22 what is expected time to delivery for this order and receive answer that item not in stock and they are waiting, when it's will be available on stock.
I would never order something that not on stock, because It's critical for me to get order as soon as possible.
I also visit offline store in Oeiras parque and saw that same item was available in store at that time.
Please stop manipulate with people with stock availability and if you can't delivery product just cancel order and return money back
I asked on Friday 18.11.22 what is expected time to delivery for this order and receive answer that item not in stock and they are waiting, when it's will be available on stock.
I would never order something that not on stock, because It's critical for me to get order as soon as possible.
I also visit offline store in Oeiras parque and saw that same item was available in store at that time.
Please stop manipulate with people with stock availability and if you can't delivery product just cancel order and return money back
Data de ocorrência: 21 de novembro 2022
21 de novembro 2022
Hello Ruslan Matviiv,
We receive the complaint 83741922 which deserve our best attention and which we regret in advance.
We will contact you urgently so that we can help you resolve your question.
Sincerely, iStore.
We receive the complaint 83741922 which deserve our best attention and which we regret in advance.
We will contact you urgently so that we can help you resolve your question.
Sincerely, iStore.
21 de novembro 2022
Thank you, I'm waiting...
And please stop answering me with we are awaiting for stock... On your site it's still showing as item available on stock.
So deliver or cancel order with money back
And please stop answering me with we are awaiting for stock... On your site it's still showing as item available on stock.
So deliver or cancel order with money back
21 de novembro 2022
Hello Ruslan Matviiv,
We inform you that the whole situation has been clarified by email and the equipment picked up from our iStore Vasco da Gama.
In this sense, we consider the complaint resolved and hope to have you back soon in our physical or online stores.
Yours sincerely, iStore
We inform you that the whole situation has been clarified by email and the equipment picked up from our iStore Vasco da Gama.
In this sense, we consider the complaint resolved and hope to have you back soon in our physical or online stores.
Yours sincerely, iStore
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