Lycamobile - Money down the drain

Lycamobile is hands down the worst mobile network operator I have ever encountered. At this point I just feel like I was scammed as I ordered a SIM card with a National M bundle which has been uselessly sitting in my phone for a week waiting activation. It seems I am unable to activate it myself due to some error so I contacted customer service on August 2, I got the 91693812 process number and was told to wait until it was activated by the tech operators. Well, one week later the situation is still the same and getting some straight answers is impossible. Their costumer service is nothing but a big joke, the "assistants" are just trained to stall: greet you, ask how they could help, say they'll work on solving your problem and wave goodbye. Apart from these, they can't provide any answers or explanations, they're almost like very rudimentary chatbots. So yeah, I paid for a useless piece of plastic and sat with it in my phone for a week like an idiot, lost precious hours of my life trying to solve this issue until I figured out it's probably time to give up and purchase proper communications services elsewhere. If you are thinking about saving a couple of bucks by purchasing their cheaper services, I'm telling you: you are not prepared to deal with that amount of incompetence, amateurism and disregard you'll be facing from the time you'll place your order and wait for it forever to arrive (you won't be able to track it) up until you'll open it and try to wrap your head around the tangled and very user-unfriendly steps you have to take to make it work. If there's any problem in the process you can just forget about anyone caring.

Hello! First of all, I have discussed this three times already with your colleagues and provided all the information I was asked for. Since I was given a process number, I am sure you can find everything you need in there. And second of all, my preferential contact number would be this non working Lycamobile number so we'd better find other means of communication.