Performance da Marca
81.7
/100
Óptimo
Óptimo
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
98,6%
Tempo Médio de Resposta
94,9%
Taxa de Solução
82,5%
Média das Avaliações
61,4%
Taxa de Retenção de Clientes
70,8%
Ranking na categoria
Transporte de Carga e Logística
1 SantoseVale 91.3
2 Activos24 89.6
3 Torrestir 83.8
...
InPost Portugal81.7
Mondial Relay
  • 211245624
    Chamada para a rede fixa nacional
  • Rua Coronel Edgar Pereira Costa Cardoso, 3-E
    2615-360 Alverca do Ribatejo
  • administrativo@inpost.pt

Mondial Relay - Lost package

Sem resolução
1/10
Vanessa Carolina Garcia Cabezas
Vanessa Cabezas apresentou a reclamação
31 de maio 2022
Hello,



I would like to make yet another complain regarding the non-delivery of 2 out of 3 parcels sent through the courier services company Mondial Relay. I'm very disapointed with the company's poor service and response.



It has been over 6 months since the despatch of the parcels and not only they haven't been delivered yet but also no one seems to be taking any action towards resolving it.

Mondial Relay at one point said that they would return it to the sender but they never did.

The parcels contain some important valuable things.

I request you to please investigate the matter and update me about the status at the earliest.
Data de ocorrência: 6 de dezembro 2021
InPost Portugal
15 de junho 2022
Dear Client,

We hereby inform you that we have registered your complaint which we will try to investigate and formally close with the greatest possible diligence.

We ask you to provide us with your order number (8 digits) so that we can provide you with more information.
We naturally regret all the inconvenience caused by this situation.

We are also at your disposal to clarify any questions through the Customer Support phone: 211245624 or the email: atencaocliente1@mondialrelay.pt.


Best regards.

The Mondial Relay team
Vanessa Carolina Garcia Cabezas
Vanessa Cabezas avaliou a marca
9 de setembro 2022

So tenho uma palavra para descrever esta transportadora, * PROIBIDO *! Todo o que era valioso nap chegou a minha maos!

Esta reclamação foi considerada sem resolução
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