Mscar - Camper

In response to your complaint, for which we are grateful, we would like to clarify that the insurance company (the entity that requested the service from us), was always informed of the progress of the repair. In this sense, MSCAR assumed that you were being informed through them.
As soon as the vehicle was ready, the insurance company was informed, as were you. When you came to our facilities to collect the vehicle, as you know, you could not do so cause, for reasons unrelated to our company, the delivery authorisation from the insurance company had not yet been given to us, which took 3 days.
Although we recognize the inconvenience we should not be held responsible for processes that are neither our responsibility nor managed by us.
In the hope that we have been sufficiently clear, our compliments,
Luis Duque
Director Após-Venda