NACEX
NACEX Marca Recomendada Marca do Mês
Prémio Marca Recomendada
Marca do Mês
Performance da Marca
90.3
/100
Excelente
Excelente
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
100%
Taxa de Solução
100%
Média das Avaliações
58,1%
Taxa de Retenção de Clientes
65,3%
Prémios e distinções
Prémio Marca Recomendada
Marca do Mês
Ranking na categoria
Logista, Transportes, Transitários e Pharma, Unipessoal, Lda
  • A Nacex é uma empresa especializada em transporte expresso de documentação e pequenos volumes, com uma vasta experiência no segmento de Courier Ibérico.

    Desde 1995, a Nacex consolidou uma rede exclusiva de agências, que garante uma total cobertura a nível Ibérico, uma ampla gama de serviços, ferramentas tecnológicas de última geração que permitem, entre outros, a rastreabilidade dos envios em tempo real e sistemas de comunicação, por forma a satisfazer todas as necessidades dos nossos clientes.

  • 800200077
  • Edifício Logista, Praceta do Vale da Fonte Coberta, 153 e 167,
    2894-002 Alcochete
  • atencao.cliente@nacex.com

NACEX - Delivery utterly fails

Resolvida
6/10
Alexey Yurchenko
Alexey Yurchenko apresentou a reclamação
20 de outubro 2019
On September 27 I've got a text message from Nacex that they tried to deliver my package, but I was not at home. So some time later I'm trying to call their office in Funchal to agree on package pickup. The agent does not speak English. Of all people on Madeira, they hired someone to pick up the phone who does not speak English! I try to go to their office - it is always closed. I talk to support on Nacex website (who does not speak English as well, but at least I can use Google translate) who gives me their number in Portugal - the number does not work, the phone operator tells me: "the customer you are trying to call is unavailable". Yes, it is the same number given in the description of the company on this site. Non-functional number.
The story with their Funchal office is also absolutely hilarious: the address they give for their Funchal office is totally wrong. You go to that address, you find some car shop. And they (the car shop) tell you where the Nacex office really is!

One can only wonder how such unprofessional operation could get "melhor indice de satisfaçao". How on Earth can it be so badly organized?
Data de ocorrência: 20 de outubro 2019
NACEX
21 de outubro 2019
Mr. Alexey Yurchenko,

We will review your claim in order to be able to answer conclusively.

Thank you for your contact,

Dept. Quality Of Nacex
NACEX
22 de outubro 2019
Mr. Alexey Yurchenko,

We confirmed that the delivery on issue was been delivered.

We apologized for any troubled caused, and for further questions, we have our department of attention of client that is able to response to any question you have in English, at 800200077 or "atencao.cliente@nacex.pt".

Thank you for your contact,
Dept. Quality Of Nacex
Alexey Yurchenko
Alexey Yurchenko avaliou a marca
22 de outubro 2019

The complaint was resolved in a quick and timely manner. However I fear that the next delivery with this company will again require involvement of this site.

Esta reclamação foi considerada resolvida pela marca, e aceite pelo utilizador
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