Performance da Marca
16.9
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
16,5%
Tempo Médio de Resposta
4,8%
Taxa de Solução
17%
Média das Avaliações
25,3%
Taxa de Retenção de Clientes
22,2%
Ranking na categoria
Decoração Casa e Jardim
1 Hôma 85.4
2 VidaXL 84.1
3 Gato Preto 76.4
...
Sklum16.9
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Sklum - Terrible customer service and delivery delay

Sem resolução
M Beatriz d'Orey
M d'Orey apresentou a reclamação
30 de dezembro 2019
I bought a table on their website, that was suppose to be delivered within 48h. I was informed that, after payment, I would get an email with shipping details, but NOTHING. After 5 days, i called the customer support number, to make sure my order was on it's way, and for my surprise, the product was not being delivered!! The extremely rude employee said "I had no choice but to wait, or cancel the order". I have also been told that rarely those problems occur, but don't be surprise if you get issues with SKLUM yourself. Many complains are being made here, and I honestly feel sorry for us, consumers that have to listen from this TERRIBLE support, that don't have ownership of the situation. To conclude, I bought the table on the 22 of December, and from what I was informed, won't even have my PURCHASE by new years eve. SHAME SHAME SHAME!!!!!!
Data de ocorrência: 30 de dezembro 2019
Esta reclamação foi considerada sem resolução
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