Performance da Marca
16.5
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
13,3%
Tempo Médio de Resposta
2%
Taxa de Solução
14,1%
Média das Avaliações
28%
Taxa de Retenção de Clientes
36,2%
Ranking na categoria
Transportes Aéreos Portugueses, SGPS S.A
  • +351 218415000
    Chamada para a rede fixa nacional
  • Rua C - edifício 25
    1704-801
    Aeroporto de Lisboa

TAP - Compensation for flight cancellation

Sem resolução
Yan ZHAO
Yan ZHAO apresentou a reclamação
18 de dezembro 2019
My flight was cancelled so I have no choice but to stay at the airport for more than seven hours.I missed my bus home. By the time I got to Paris, it was 10 o 'clock at night. It was very dangerous for a girl. and I had to book a room on airbnb for one night and then pay for the bus home the next day.

It's been more than a month ever since I submitted the complaint on the official website of TAP, but no one answer me by now. What is worse, the customer serve on the facebook refuse to give me the compensation 3 times, at the same time, my friend, Weiyu XIA, who booked the same flight as me, has already gotten the compensation of 250 EURO on her bank account a few days ago, which is totally unfair, both legally and morally.

Therefore, help me please!! as soon as possible, great thanks!
Esta reclamação tem um anexo privado
Data de ocorrência: 18 de dezembro 2019
Esta reclamação foi considerada sem resolução
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