Performance da Marca
44.7
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
57,1%
Tempo Médio de Resposta
2,9%
Taxa de Solução
57,1%
Média das Avaliações
50%
Taxa de Retenção de Clientes
25%
Ranking na categoria
Bilheteiras Online
1 3cket 84.4
2 See Tickets 71.8
...
Tiqets44.7
Tiqets International BV
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Tiqets - Refund now

Resolvida
1/10
Hézio Fernandes
Hézio Fernandes apresentou a reclamação
11 de julho 2021
4 tickets were purchased through the Tiqets.com website for Zoomarine, and at no time the site warned of unavailable attractions, arriving there after being attended, I was informed that some attractions that I consider important for my children would not be available and we decided to wait that a little more to know if new measures would be taken enabling 100% of the attractions to function on another date.

When I wanted to reschedule a new date, no support was given by Zoomarine as they said it should be dealt with with the company that sold the tickets online (This approach alone is frustrating for any customer, when it comes to selling we are partners, when it comes to solving a problem, not us).

Getting in touch with the Tiqets company was the biggest frustration ever, the company has terrible customer support, does not offer support due by chat, WhatsApp much less by customer service customerservice@tiqets.com, I'm even waiting for the return of my complaint by email until today.

I had the promise that I would receive an email and nothing was done, I didn't see any attraction, I couldn't reschedule and they just took me almost €100, surely this company must think that we found our money in the trash and it doesn't matter if we receive it for a service or do not.
Esta reclamação tem um anexo privado
Data de ocorrência: 11 de julho 2021
Hézio Fernandes
Hézio Fernandes avaliou a marca
26 de julho 2021

Thanks.

Esta reclamação foi considerada resolvida
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