Tripmonster - Refund
Who do I contact for a refund? I have been waiting since March 2020 and this is unacceptable. There is no contact number on the website and no one has replied to… ler reclamação
Travelgenio SL.
Telefone: +34 911160765
MoradaE-mail
customer.service@tripmonster.com
Website
https://pt.tripmonster.com/
Who do I contact for a refund? I have been waiting since March 2020 and this is unacceptable. There is no contact number on the website and no one has replied to… ler reclamação
Fiz a compra de uma passagem , reserva número T5K5DR, e no site me indicava , direito a 1 bagagem de… ler reclamação
Fiz a compra de uma passagem , reserva número T5K5DR, e no site me indicava , direito a 1 bagagem de porão ao finalizar o pagamento no bilhete electrónico não consta… ler reclamação
Hi Ana
I can understand, in fact it is a long time since you are waiting for the refund.
Unfortunately many airlines are having big delays in approving refunds, and we as a travel agency cannot do much on that.
If you want, we can send you the refund ID so that you can contact the airline and confirm with them.
We are very sorry for the delay.
Regards
Thank you for you answer but doesn't help at all.
You keep given the same answer and excuses.
In next month it will be 1year since I bought the tickets. Since June waiting for a refund....
Dear customer,
According to our records, your question was answered by our colleagues from Advanced Customer Support by e-mail last September.
Should you have any further comment, please don´t hesitate to come back to us.
Regards
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Comprei uma viagem para a Tailândia em Fevereiro de 2020 pela Tripmonster. Na altura fiz o seguro máximo oferecido por esse intermediário. As viagens foram todas… ler reclamação
reserva não localizada junto a empresa aérea com o localizar fornecido. No site da TRIPMONSTER consta… ler reclamação
reserva não localizada junto a empresa aérea com o localizar fornecido. No site da TRIPMONSTER consta que a reserva está confirmada, porém ao clicar no link fornecido… ler reclamação
Hi
Let us paste here the content of the e-mail sent:
Caro Sr. Vicente do Rosário Évora,
Obrigado por nos contatar.
Estamos escrevendo para você sobre sua reserva 30T33U.
Já recebemos a autorização da companhia aérea.
Para concluir o reembolso de seus ingressos, forneça os seguintes dados bancários:
- Titular da conta (nome completo, sem iniciais permitidas).
- Endereço do titular da conta.
- Nome do banco.
- Endereço completo do banco.
- Número da conta.
- IBAN.
- SWIFT ou BIC.
Assim que recebermos essas informações, reembolsaremos seus ingressos.
Esperando por suas instruções.
Atenciosamente,
Dear customer,
One of our agents will contact back the airline in order to try to get their feedback about your refund, and will contact you back by e-mail on this.
Regards
Dear Rodolfo
We have asked our colleagues from Advanced Customer Support team to check again with the airline about the status of your refund, and they will come back to you by e-mail as soon as they get any feedback.
Kind regards
Boa tarde
Não recebi nenhum email.
Já vi a vossa imagem, mas gostaria que voltassem a encaminhar o email.
duarteevora@hotmail.com
Aguardo o mesmo
Bom dia, passado 9 meses ainda está por resolver a minha situação.
Dear Dalila,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Procedi a reserva que corresponde localizador TripMonster RESERVA 18233274 em 3/9/2020. Recebi informação… ler reclamação
Procedi a reserva que corresponde localizador TripMonster RESERVA 18233274 em 3/9/2020. Recebi informação no portal da TripMonter Obrigado por ter feito a sua reserva… ler reclamação
