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Tripmonster
Tripmonster respondeu à reclamação de Rita Pereira
há 15 horas
Em tratamento
Nova resposta
Tripmonster - Nega o reembolso de voos cancelados devido ao covid19
Tripmonster

Tripmonster - Nega o reembolso de voos cancelados devido ao covid19

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline after your flight cancellation. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Tripmonster
Tripmonster respondeu à reclamação de Dalila Braganca
há 15 horas
Em tratamento
Nova resposta
Tripmonster - Reembolso por voo cancelado e não comunicado
Tripmonster

Tripmonster - Reembolso por voo cancelado e não comunicado

Dear customer,

One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.

As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.

We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.

Regards

Tripmonster
Tripmonster respondeu à reclamação de Rita Pereira
há 4 dias
Em tratamento
Nova resposta
Tripmonster - Nega o reembolso de voos cancelados devido ao covid19
Tripmonster

Tripmonster - Nega o reembolso de voos cancelados devido ao covid19

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

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