A informação dada acima pela marca é falsa (não corresponde à verdade e ao pouco que me foi enviado), sendo que a reclamação está longe de estar resolvida. O que peço é o reembolso do valor pago pelos...
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline after your flight cancellation. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Apesar de inúmeros contactos via e-mail e mensagem de suporte no website da Tripmonster, a empresa nega-se ao cumprimento da lei fugindo ao reembolso de voos cancelados… ler reclamação
