Tripmonster - Dupla cobrança de bilhete

Teresa Almeida apresentou a reclamação

12 de março 2021

Boa tarde,
Comprei um um bilhete através da Tripmonster e foi-me cobrado duas vezes o valor do meu cartão de crédito (95,15).
O meu código de reserva era 18563206 e foi comprado no dia 16/02/2021.
Já contatei o meu banco e disseram que o dinheiro tem de ser desbloqueado pela Tripmonster.
Agradeço a devolução do dinheiro urgentemente.
Obrigada

Data de ocorrência: 12 de março 2021

Tripmonster

14 de março 2021

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Tripmonster

17 de março 2021

Dear Teresa,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your payment. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Esta reclamação foi considerada resolvida pela marca, e aceite pelo utilizador