Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Falta de respeito com os clientes, agora que fiz a reclamação nem acesso mais tenho a situação da minha passagem. Infelizmente terei que procurar meus direitos legais.
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query in the date 22/01/2022. All the information has been sent by e-mail to the same address email@example.com.
We kindly ask you to follow up with them through the e-mail thread "4675401: Tripmonster.com | 19495706 - M4JKOR " that is already opened with the e-mail address used in the booking process.
Thanks and regards