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- +34 911160765
- c/Albasanz, 15, Edificio A, 2º Izq., 28037, Madrid (Espanha)
- customer.service@tripmonster.com
Tripmonster - Pedido de reembolso de voo cancelado tap
Sem resolução
Home apresentou a reclamação
3 de dezembro 2020
Venho por este meio tentar saber como posso pedir o reembolso de um voo cancelado pela companhia aerea TAP visto que no site da Tripmonster não encontro qualquer informação ou forma de fazer este pedido.
Data de ocorrência: 3 de dezembro 2020
4 de dezembro 2020
Dear Rodolfo,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
8 de dezembro 2020
Dear Rodolfo,
Our colleagues from Advanced Customer Support have informed that the request to the airline has been made with ID 2020419220 and we are waiting for airline´s approval.
Regards
Our colleagues from Advanced Customer Support have informed that the request to the airline has been made with ID 2020419220 and we are waiting for airline´s approval.
Regards
9 de janeiro 2021
Dear Rodolfo
We have asked our colleagues from Advanced Customer Support team to check again with the airline about the status of your refund, and they will come back to you by e-mail as soon as they get any feedback.
Kind regards
We have asked our colleagues from Advanced Customer Support team to check again with the airline about the status of your refund, and they will come back to you by e-mail as soon as they get any feedback.
Kind regards
10 de janeiro 2021
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
17 de janeiro 2021
Any news regarding the reimbursement? It's been almost 3 months now.
18 de janeiro 2021
Hi
Unfortunately we haven´t heard back from the airline yet.
We are monitoring your booking often, so as soon as there are any changes, we will come back to you.
Regards
Unfortunately we haven´t heard back from the airline yet.
We are monitoring your booking often, so as soon as there are any changes, we will come back to you.
Regards
7 de fevereiro 2021
Im still without answers or solutions on your side and we are talking about more than 3 months since i have request the refund for the cancelled flight. I feel i have to take more serious measures in order to be heard about this issue.
What can i do to get the full refund from you? According to the laws and conditions regarding to flight cancellations from airlines im intitled to a full refund of the original payment.
This is unnaceptable how a online travel agency like yours cant move forward to fix this problem and im hearing the same answers over and over.
Dont push the problem instead fix it please.
What can i do to get the full refund from you? According to the laws and conditions regarding to flight cancellations from airlines im intitled to a full refund of the original payment.
This is unnaceptable how a online travel agency like yours cant move forward to fix this problem and im hearing the same answers over and over.
Dont push the problem instead fix it please.
8 de fevereiro 2021
Dear Rodolfo
Thanks for your message.
We can understand your concern, as it has been a long time since you requested the refund, and so we did with the airline.
The process of the refund with the airlines takes several steps, and we as an agency can only follow them. The first step is requesting the refund to the airline, and this is what we have done. Then, the airline has to approve the refund and, only when they approve it, we can make the correspondent repayment.
We are constantly monitoring those bookings that, like yours, are pending to be approved by the airline, so as soon as they do it, it would take max 2 weeks for us to make the repayment.
We are very sorry for the inconveniences this might be causing you.
In any case, one of our agents is going to contact today again the airline in order to try to get a response from them. We will get back to you by e-mail with any updates.
Kind regards
Thanks for your message.
We can understand your concern, as it has been a long time since you requested the refund, and so we did with the airline.
The process of the refund with the airlines takes several steps, and we as an agency can only follow them. The first step is requesting the refund to the airline, and this is what we have done. Then, the airline has to approve the refund and, only when they approve it, we can make the correspondent repayment.
We are constantly monitoring those bookings that, like yours, are pending to be approved by the airline, so as soon as they do it, it would take max 2 weeks for us to make the repayment.
We are very sorry for the inconveniences this might be causing you.
In any case, one of our agents is going to contact today again the airline in order to try to get a response from them. We will get back to you by e-mail with any updates.
Kind regards
8 de fevereiro 2021
ı will wait your reply regarding the update from contacting the airline.
9 de fevereiro 2021
Hi Rodolfo
Unfortunately the airline has not approved the refund yet.
We keep insisting, so as to get the approval as soon as possible.
We will get back to you as soon as we have any updates.
Thanks and regards
Unfortunately the airline has not approved the refund yet.
We keep insisting, so as to get the approval as soon as possible.
We will get back to you as soon as we have any updates.
Thanks and regards
12 de março 2021
Still waiting on a cancelled flight refund that was requested 5 months ago and still no answer or help from Tripmonster regarding my refund.
Im requesting again the full refund of the ticket I have purchased through Tripmonster that was cancelled by TAP airline. If this issue isn't solved I will have to take extra measures with the legal authorities regarding the delay of refund from your company. This is unacceptable and overall an illegal way to treat your clients that have used and paid for a reservation upon booking. Why do I need to wait for more than 5 months now? This is a shame and complete disaster from your client satisfaction. This was a purchase I have done with Tripmonster and for sure the last one. This is an nacceptable way to treat your clients. We are not robots which you answer with an automatic answer with no help or conclusion and we deserve respect. Therefore I'm asking again where is the refund? Always blaminf the airline instead of taking the responsibility to refund and satisfy your clients needs.
I will wait a resolution on your side one more.
Im requesting again the full refund of the ticket I have purchased through Tripmonster that was cancelled by TAP airline. If this issue isn't solved I will have to take extra measures with the legal authorities regarding the delay of refund from your company. This is unacceptable and overall an illegal way to treat your clients that have used and paid for a reservation upon booking. Why do I need to wait for more than 5 months now? This is a shame and complete disaster from your client satisfaction. This was a purchase I have done with Tripmonster and for sure the last one. This is an nacceptable way to treat your clients. We are not robots which you answer with an automatic answer with no help or conclusion and we deserve respect. Therefore I'm asking again where is the refund? Always blaminf the airline instead of taking the responsibility to refund and satisfy your clients needs.
I will wait a resolution on your side one more.
12 de março 2021
Dear customer,
We are sorry for the delay in the refund of the tickets.
As we informed, we need to have the approval of the airline before proceeding with the repayment.
One of our agents will contact the airline to ask for an update and come back to you with further information.
Regards
We are sorry for the delay in the refund of the tickets.
As we informed, we need to have the approval of the airline before proceeding with the repayment.
One of our agents will contact the airline to ask for an update and come back to you with further information.
Regards
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