Ranking na categoria
Travelgenio SL.
- +34 911160765
- c/Albasanz, 15, Edificio A, 2º Izq., 28037, Madrid (Espanha)
- customer.service@tripmonster.com
Tripmonster - Reembolso
Resolvida
3/10
Duarte Fernandes apresentou a reclamação
28 de novembro 2020
Boa tarde, venho por este meio solicitar a resolução do meu problema, fiz reserva no site TripMonster, o voo não se realizou devido á pandemia, foi cancelado pela Binter devido ao aeroporto estar fechado. Para poder reaver o meu dinheiro da viagem a plataforma diz que tinha que fazer cancelamento da mesma e com encargos, mas para não perder o dinheiro na totalidade fiz o pedido de cancelamento da reserva, agora já passou mais de 2 meses não dizem nada, contactei a Binter, esta diz que se fosse feita a reserva por eles tinham já devolvido o dinheiro, mas não podem fazer nada porque foi feito através da plataforma da TripMonter. [Ticket #3875533] CODIGO DE RES.: WJ4KSV.Bilhete eletrónico: 474-9491343697 - Fernandes Duarte e 474-9491343698 - Silva Ana.
VOO: NT 913 - Binter 31/05/2020
SAÍDA: Funchal, PT (Funchal) 31/05/2020 12:30
CHEGADA: Las Palmas de Gran Canaria, ES (Gran Canaria) 31/05/2020 14:00
LOCALIZADOR COMPANHIA AÉREA: NT/WJ4KSV
RESERVA CONFIRMADA: , Classe Turística
DURAÇÃO: 01:30
BAGAGEM PERMITIDA: 1 Peça
PARAGENS TÉCNICAS: -
OPERADO POR: Binter , NT
Volta
VOO: NT 912 - Binter 11/06/2020
SAÍDA: Las Palmas de Gran Canaria, ES (Gran Canaria) 11/06/2020 14:45
CHEGADA: Funchal, PT (Funchal) 11/06/2020 16:15
LOCALIZADOR COMPANHIA AÉREA: NT/WJ4KSV
RESERVA CONFIRMADA: , Classe Turística
VOO: NT 913 - Binter 31/05/2020
SAÍDA: Funchal, PT (Funchal) 31/05/2020 12:30
CHEGADA: Las Palmas de Gran Canaria, ES (Gran Canaria) 31/05/2020 14:00
LOCALIZADOR COMPANHIA AÉREA: NT/WJ4KSV
RESERVA CONFIRMADA: , Classe Turística
DURAÇÃO: 01:30
BAGAGEM PERMITIDA: 1 Peça
PARAGENS TÉCNICAS: -
OPERADO POR: Binter , NT
Volta
VOO: NT 912 - Binter 11/06/2020
SAÍDA: Las Palmas de Gran Canaria, ES (Gran Canaria) 11/06/2020 14:45
CHEGADA: Funchal, PT (Funchal) 11/06/2020 16:15
LOCALIZADOR COMPANHIA AÉREA: NT/WJ4KSV
RESERVA CONFIRMADA: , Classe Turística
Data de ocorrência: 28 de novembro 2020
30 de novembro 2020
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
2 de dezembro 2020
Dear customer,
Thank you for sending us your case.
One of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.
Thanks for your patience.
Regards
Thank you for sending us your case.
One of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.
Thanks for your patience.
Regards
29 de dezembro 2020
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
30 de dezembro 2020
Bom dia, passado 9 meses ainda está por resolver a minha situação.
28 de janeiro 2021
Dear customer,
We have checked your case and unfortunately the airline has not approved yet the refund.
We will come back to you as soon as there are any news.
Thanks and regards
We have checked your case and unfortunately the airline has not approved yet the refund.
We will come back to you as soon as there are any news.
Thanks and regards
26 de fevereiro 2021
Dear customer,
We have been informed that the refund of your tickets was successfully made last.
Should you have any further questions, please don´t hesitate to let us know.
We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.
Regards
We have been informed that the refund of your tickets was successfully made last.
Should you have any further questions, please don´t hesitate to let us know.
We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.
Regards
Duarte Fernandes avaliou a marca
25 de fevereiro 2021
Bom dia, demoraram a resolver, quase um ano, tive que fazer o cancelamento e perder dinheiro de ajudas de custo no qual deveria ser devolvido o dinheiro na intriga, não tive culpa de ter sido cancelado a viagem e para poder reaver tive que perder algum dinheiro (30€+ 30€ para duas pessoas ).
Voltaria a fazer negócio? Sim
3/10
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