Performance da Marca
54.3
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
96,8%
Tempo Médio de Resposta
89,6%
Taxa de Solução
43,5%
Média das Avaliações
37,6%
Taxa de Retenção de Clientes
38%
Ranking na categoria
Travelgenio SL.

Tripmonster - Reembolso atrasado

Resolvida
Gleisson Barbosa Oliveira
Gleisson Oliveira apresentou a reclamação
17 de março 2021
Ja se passaram o prazo que vocês me deram.
Eu comprei o bilhete da TRIPMONSTER E NAO DA COMPANHIA.


Venho por meio deste para pedir um esclarecimento do REEMBOLSO da reserva
2VR4JA em nome de Cicera Edilania Leite Ferreira Oliveira.
Preciso saber quando será reembolsado o bilhete!

Preciso de uma RESPOSTA
Vou entrar com um processo judiciário se vocês não me responderem e nao me reembolsar a passagem

Atenciosamente
Data de ocorrência: 17 de março 2021
Tripmonster
18 de março 2021
Dear Gleisson,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks
Tripmonster
21 de março 2021
Dear customer,

One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.

As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.

We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.

Regards
Tripmonster
8 de junho 2021
Dear customer,

We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back in the payment method that you indicate. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards
Esta reclamação foi considerada resolvida pela marca, e aceite pelo utilizador
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