Ranking na categoria
Travelgenio SL.
- +34 911160765
- c/Albasanz, 15, Edificio A, 2º Izq., 28037, Madrid (Espanha)
- customer.service@tripmonster.com
Tripmonster - Reembolso de viagem
Resolvida
Carlos Morgado apresentou a reclamação
8 de junho 2021
Adquiri através da Tripmonster uma viagem de ida e volta a 7/04/2020 para mim e minha mulher. Devido a Covid - 19 a empresa e a Companhia aérea cancelaram a viagem. À mais de um ano a empresa Tripmonster informa no seu site que se encontra a devolver o meu dinheiro (estamos processando o seu reembolso) e até à data nada foi feito. Agradeço informação para quando a devolução do dinheiro e resolução do problema.
Data de ocorrência: 8 de junho 2021
8 de junho 2021
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
8 de junho 2021
Não resolve a situação.
8 de junho 2021
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
23 de junho 2021
Até á presente data, não resolveram o problema.
23 de junho 2021
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your refund. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your refund. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
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