Ranking na categoria
Travelgenio SL.
- +34 911160765
- c/Albasanz, 15, Edificio A, 2º Izq., 28037, Madrid (Espanha)
- customer.service@tripmonster.com
Tripmonster - Reembolso pendente
Sem resolução
1/10
edi goncalves apresentou a reclamação
31 de maio 2021
Comprei uma viagem no dia 07/04/2019 com o código de reserva F66CQA, e com os seguintes voos:
BA 499 - British Airways 10/09/2019
MH 3 - Malaysia Airlines 10/09/2019
MH 853 - Malaysia Airlines 11/09/2019
o primeiro voo foi cancelado. Em vários contacto com a Tripmonster solicitei que me alterassem o primeiro voo ou toda a rota, como fosse mais fácil para eles, por ser uma viagem de longo termo não estava vinculado com datas. Após vários telefonemas com um numero espanhol (na data não havia Tripmonster Portugal), não foi possível alterar a rota nem qualquer outra solução.
Ao que a própria Tripmonster propôs efetuar um reembolso total. Informaram me que teria pessoalmente de comprar outro voo e o reembolso seria feito.
Portanto quase 2 anos estão passados, já liguei dezenas de vezes para o tal contacto espanhol, sempre me informam que o processo está em andamento e que será uma questão de dias até o reembolso ser feito. Agora é impossível contactar telefonicamente e o reembolso de quase 500€ ainda não foi feito.
Não tenho forma de os contactar porque a situação esta a procrastinar tanto que o email a partir do qual fiz a reserva já não esta na base de dados deles.
Continuo a aguardar pelo meu reembolso enquanto já gastei mais de 200€ em chamadas para eles.
BA 499 - British Airways 10/09/2019
MH 3 - Malaysia Airlines 10/09/2019
MH 853 - Malaysia Airlines 11/09/2019
o primeiro voo foi cancelado. Em vários contacto com a Tripmonster solicitei que me alterassem o primeiro voo ou toda a rota, como fosse mais fácil para eles, por ser uma viagem de longo termo não estava vinculado com datas. Após vários telefonemas com um numero espanhol (na data não havia Tripmonster Portugal), não foi possível alterar a rota nem qualquer outra solução.
Ao que a própria Tripmonster propôs efetuar um reembolso total. Informaram me que teria pessoalmente de comprar outro voo e o reembolso seria feito.
Portanto quase 2 anos estão passados, já liguei dezenas de vezes para o tal contacto espanhol, sempre me informam que o processo está em andamento e que será uma questão de dias até o reembolso ser feito. Agora é impossível contactar telefonicamente e o reembolso de quase 500€ ainda não foi feito.
Não tenho forma de os contactar porque a situação esta a procrastinar tanto que o email a partir do qual fiz a reserva já não esta na base de dados deles.
Continuo a aguardar pelo meu reembolso enquanto já gastei mais de 200€ em chamadas para eles.
Data de ocorrência: 31 de maio 2021
31 de maio 2021
Dear customer,
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back in the same payment method that you used to make the booking. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back in the same payment method that you used to make the booking. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
31 de maio 2021
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
31 de maio 2021
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
1 de junho 2021
I've been told so many times, so at this point I dont know if I should belive you or not, any ways I will wait 2 weeks. I dindn´t get any email from your Advanced Support Team.
1 de junho 2021
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
26 de julho 2021
I have been waiting since your last reply, and more than 2 weeks are passed (which was the maximum time span for refund) and i did not get my refund back nor even did I get any further comunication with your Advanced Support Team.
Just give me my money back so we can be done with this matter.
Just give me my money back so we can be done with this matter.
27 de julho 2021
Thank you very much for contacting us again.
Please don´t hesitate to follow up your case through the e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
Please don´t hesitate to follow up your case through the e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
20 de agosto 2021
To keep this matter up to date, Tripmonster sent me an email saying that Malaysia Airlines did not approved the refund. When in the first place it was Tripmonster who gave the choise of refund.
If the refund was Tripmonster idea of a solution for the matter, they should be able to provide without a third party.
If the refund was Tripmonster idea of a solution for the matter, they should be able to provide without a third party.
6 de setembro 2021
still waiting tje refund. Tripmonster at this point stopped responding
6 de setembro 2021
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4382339 that is already opened with the e-mail address used in the booking process.
Thanks and regards
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4382339 that is already opened with the e-mail address used in the booking process.
Thanks and regards
6 de setembro 2021
didn't recive any further emails
20 de setembro 2021
still waiting for the refund
21 de setembro 2021
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4382339 that is already opened with the e-mail address used in the booking process.
Thanks and regards
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4382339 that is already opened with the e-mail address used in the booking process.
Thanks and regards
21 de outubro 2021
I am still waiting for the refund
18 de novembro 2021
ainda estou à espera do reembolso e a Tripmonster deixou de responder.
18 de novembro 2021
Olá, edi da silva goncalves. Obrigado por seu comentário.
Você receberá uma resposta em sua caixa de correio nas próximas horas.
Obrigado por sua cooperação.
Você receberá uma resposta em sua caixa de correio nas próximas horas.
Obrigado por sua cooperação.
edi goncalves avaliou a marca
4 de fevereiro 2022
Responde raramente para não deixar o chat sem resposta mas não soluciona o problema nem tem vontade de o solucionar. senti me enganado pela marca. parece mesmo um esquema.
Voltaria a fazer negócio? Sim
1/10
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