Dear Customer Service,
Due to the lack of response from Trip Monster in the past months, I have put a legal entity to address this case.
The legal entity has contacted the airlines (TAP Portugal), and have received a communication indicating that TAP has reject the claim, due to have communicated to Trip Monster the cancelation of the flight [LIS to FCO], on the 04th of November 2019, 3 months in advance from the start day of the flight.
TAP will not refund as Trip Monster states (previous message communication) because they have rejected any fault - email in attachment.
As Trip Monster did not notify us of the cancelation of the first flight [LIS to FCO], and did not reschedule a new flight to accommodate for the remaining flights from FCO to GOA and back to LIS, all the tickets and money was lost.
As an agency, I assume Trip Monster is responsible for the management of our money and flights.
Regards,
Dalila
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