Tripmonster - Refund

Dear Pia,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.

Thanks

Dear Pia

We have been informed that the airline has approved the refund of one of your tickets, and so we are proceeding with the repayment in the next few days.

As for the other ticket, we are waiting for the airline to approve the refund and will come back to you as soon as there are any news.

Sorry for the inconveniences.

Regards

Dear Pia,

We have been informed that the refund of your tickets was successfully made last January 28th.

Should you have any further questions, please don´t hesitate to let us know.

We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.

Regards