Performance da Marca
54.3
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
96,8%
Tempo Médio de Resposta
89,6%
Taxa de Solução
43,5%
Média das Avaliações
37,6%
Taxa de Retenção de Clientes
38%
Ranking na categoria
Travelgenio SL.

Tripmonster - Regarding refund

Resolvida
2/10
SHWETA
SHWETA apresentou a reclamação
6 de maio 2022
Recently I had a booking from Moscow to Delhi on 19th June, 2022 and it has been rescheduled to a date I don't wish to travel that's 7th July, 2022 . I would like ask for a complete refund of my money.
Esta reclamação tem um anexo privado
Data de ocorrência: 6 de maio 2022
Tripmonster
9 de maio 2022
Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks
SHWETA
12 de maio 2022
The registered email id of tripmonster is no longer working.
Can i get another email id ?
SHWETA
SHWETA avaliou a marca
15 de maio 2022

The brand did quite well with the refund process and I got my refund in almost 8 - 10 days. Only worst part was not being able to contact the customer support and late response to mails.

Esta reclamação foi considerada resolvida
Comentários
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