Tripmonster - Regarding the refund

Omkar Shenolkar apresentou a reclamação

6 de maio 2022

Recently I had a booking from Moscow to Delhi on 19th June and it has been rescheduled to a date I don't wish to travel that's 7th July . I would like ask for a complete refund of my money.
I am unable to contact them and tripmonster is not responding

Esta reclamação tem um anexo privado

Data de ocorrência: 6 de maio 2022

Tripmonster

9 de maio 2022

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Omkar Shenolkar

11 de maio 2022

I still didn't received my full refund.i had talked to airline they said that they have initiated the refund and when i see my trip it still showing in process. When shall i will be getting money back. please looking into this matter

Tripmonster

18 de maio 2022

Dear customer,

We have been informed that our colleagues have contacted you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread #4983243: TRIPMONSTER /// Booking 20076274 /// Involuntary Changes that is already opened with the e-mail address used in the booking process.

Thanks and regards

Esta reclamação foi considerada resolvida