Performance da Marca
18.0
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
50%
Tempo Médio de Resposta
35%
Taxa de Solução
12,5%
Média das Avaliações
10%
Taxa de Retenção de Clientes
0%
Ranking na categoria
Aluguer de Automóveis
2 Sixt 80.4
3 Guerin 70.6
...
Turisprime18
Gestlas - Gestão Automóvel SA
  • 210 410 377
    Chamada para a rede fixa nacional
  • Avenida Severiano Falcão, 9, 2ºA
    2685-379 Prior Velho
    Lisboa
  • info@turisprime.pt

Turisprime - Cobrança ilegal e inaceitável de taxa

Sem resolução
Vitor Dias
Vitor Dias apresentou a reclamação
15 de junho 2019
Unacceptable, unfriendly service. I rented a car via an agent and arrived about 15 minutes late... I still waited 30 minutes to be attended....and the first thing I'm told is that because I'm late I'll be charged 30 euros penalty. In fact the recptionist said "even if you arrived 1 minute late" I would charge you.

I am furious.

I have a contract through an agent and asked the receptionist to read the contract and tell me where it said that a penalty of 30 euros would be charged for a #1 minurte delay". There is nothing in the contract, the receptionist whet to show me a folder with a photocopy where that is written.
But there is a differnece between scheduling an after hours collection or arriving 15 minutes late when the scheduling is for 19.45.

I refused to pay the 30 euros and did not bring the car. I rent regularly and this was a first and last time with this company. No other company has ever done this. No other company has been so rude even when I complained.

To be avoided at all cost!
Data de ocorrência: 15 de junho 2019
Turisprime
20 de junho 2019
Dear Customer, Vitor Dias.
Thanks for your information.
In order to try to solve your insatisfaction, please send us an e-mail to info@turisprime.pt
Thank you.
Regards,
Turisprime
Vitor Dias
20 de junho 2019
Hello,

I have already sent you an email with my situation and complaint. Your agent "Vehicle Hire" replied immediately to my complaint and has returned the booking fee. Meanwhile it seems to me that the only thing you do is to post the same email "Dear Customer, Thanks for your information. In order to try to solve your insatisfaction, please send us an e-mail to info@turisprime.pt Thank you. Regards, Turisprime" and then do not follow up on the complaint.

I'm without car for this week and this is a really nuisance.

My complaint is registered in the "complaints book" at your reception and is based in the fact that you are charging a 30 euros fee without previously informing the client nor having this information available on your location. It is thus not ethical nor even legal to charge this fee.

My complaint is also about the poor treatment and arrogant posture of your receptionists. If you search Trust Piliot, Trip Advisor and other evaluation sites it seems that the internet is full of the same complaints from furious lost clients like me...
Esta reclamação foi considerada sem resolução
Comentários
Esta reclamação ainda não tem qualquer comentário.