Unacceptable, unfriendly service. I rented a car via an agent and arrived about 15 minutes late... I still waited 30 minutes to be attended....and the first thing I'm told is that because I'm late I'll be charged 30 euros penalty. In fact the recptionist said "even if you arrived 1 minute late" I would charge you.
I am furious.
I have a contract through an agent and asked the receptionist to read the contract and tell me where it said that a penalty of 30 euros would be charged for a #1 minurte delay". There is nothing in the contract, the receptionist whet to show me a folder with a photocopy where that is written.
But there is a differnece between scheduling an after hours collection or arriving 15 minutes late when the scheduling is for 19.45.
I refused to pay the 30 euros and did not bring the car. I rent regularly and this was a first and last time with this company. No other company has ever done this. No other company has been so rude even when I complained.
To be avoided at all cost!
Data de ocorrência: 15 de junho 2019
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