Performance da Marca
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
99,9%
Tempo Médio de Resposta
99,6%
Taxa de Solução
51,3%
Média das Avaliações
41,4%
Taxa de Retenção de Clientes
47,5%
Ranking na categoria
Entregas ao domicílio
1 EatTasty 85.5
2 A Marmita 79.2
3 Gostomais.pt 70.6
...
Uber Eats61.5
Uber Portugal, Lda
  • Avenida António Augusto de Aguiar, 17, 5. Dto
    1050-012 Lisboa

Uber Eats - Reclamação

Sem resolução
Filipe Pereira da Silva
Filipe Silva apresentou a reclamação
26 de fevereiro 2020
Dear all,

I am writing to let you know the reason why, being an intensive user, I will not use Uber Eats ever again

I have requested a refund for missing items twice, and twice it has been denied.

Since the items were actually missed, I have in practice been charged for a service that was never fulfilled. This is serious and unacceptable.

Instead of threatening to shut down client accounts, you should be worried to make sure that certain restaurant partners reduce their failure rate

I have been very well served by your competitors ever since, and I maintain my options open in terms of recovering the loss that I have incurred

Regards
Data de ocorrência: 26 de fevereiro 2020
Uber Eats
27 de fevereiro 2020
Hello, Filipe

For us to be able to help you with your questions, we will need you to create a contact request by following the link https://help.uber.com/ubereats - our team will get back to you as soon as we can.

Thanks.
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