Performance da Marca
49.3
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
100%
Tempo Médio de Resposta
88,2%
Taxa de Solução
38,9%
Média das Avaliações
33,3%
Taxa de Retenção de Clientes
16,7%
Ranking na categoria
Sites de Reservas de Alojamento
1 Traventia 90.4
2 Holidu 81.1
3 Vrbo 70.4
...
Uniplaces49.3
Universityplaces
  • 211143939
    Chamada para a rede fixa nacional
  • Largo Duque do Cadaval, nº 17, Fracção I
    1200-160 Lisboa, Portugal
  • customercare@uniplaces.com

Uniplaces - Room location different from the one offered when i made the reservation

Resolvida
5/10
Katherine Torres
Katherine Torres apresentou a reclamação
31 de maio 2023
The room location when I Made the reservation was next to the airport (Charneca) and I've verified this with Joanna from uniplaces during a phone call because the payment had sn issue. After i received the confirmation I called the landlord and confirmed the location at Charneca but today, one day later I've checked the address and it's different, now is i'm Agualva Cacem. I called again the landlord and now she requested to speak in portuguese (before she was speaking i'm English) and she says i AM wrong, that location is not the one i AM telling. This is a scam and uniplaces doesn't reply, tomorrow June 1 st I have ti move and they don't reply. I have a WhatsApp contact and she doesn't give me a solution, just an email address and the phone number i received the call gives a message that advice yo contacto them trough email.
I need help, please! I don't trust this landlord, is dangerous and unsafe being there.
Data de ocorrência: 31 de maio 2023
Uniplaces
31 de maio 2023
Dear Katherine,

Thank you for your comments. We’re sorry to hear this.

We haven’t found any communication related to your review in our platform. Please feel free to reach out to customercare@uniplaces.com
We would love to provide you all the help you might need.

Looking forward to hearing from you.

Kind Regards,
The Uniplaces Team
Katherine Torres
31 de maio 2023
Ja tem o caso, Gustavo from uniplaces replied but gave no solution, states i AM wrong because if You check now the landlord changed the location and is the new one not the one offered.
This is a scam and that's no t safe place and uniplaces doesn't care at all. They calles when Payment didn't go trough but not to ask about this scam. They can't Ensure i Will receive My money back once i give the landlord the deposit. I Will ask police for help.
Katherine Torres
Katherine Torres avaliou a marca
15 de junho 2023

Uniplaces replied to my contacts every 4 hours si I had to go to the police to set a Queixa. Aldo they didn't Even call me to check the issue. The prices of admin fee are over 50% of the rent amount, its crazy... And they don't Even have a call Center ir contact people by phone, justo replied messages saying they can't help.

Esta reclamação foi considerada resolvida
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