Performance da Marca
48.2
/100
Razoável
Razoável
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
95,5%
Tempo Médio de Resposta
83,6%
Taxa de Solução
38,9%
Média das Avaliações
33,3%
Taxa de Retenção de Clientes
16,7%
Ranking na categoria
Sites de Reservas de Alojamento
1 Traventia 90.4
2 Holidu 81.1
3 Vrbo 70.4
...
Uniplaces48.2
Universityplaces
  • 211143939
    Chamada para a rede fixa nacional
  • Largo Duque do Cadaval, nº 17, Fracção I
    1200-160 Lisboa, Portugal
  • customercare@uniplaces.com

Uniplaces - Shady landlord not paying back security deposit

Sem resolução
Natasha Johann
Natasha Johann apresentou a reclamação
27 de julho 2020
Hello. A part from all the problems and misconduct done by my landlord which I already voiced for Uniplaces, now he is not paying my security deposit. First he did not fullfil the move out date, which was supposed to be on the 30th of June and asked me for a week, to which I accepted to be flexible. Now it’s been over 2 weeks I’m still waiting for th return of my security deposit. He sent me a transfer receipt which basically never took place. As I already voiced here, he wanted to charge me an immense bill charge because he has years of unpaid bills. So, we agreed we would settle the bills at the end of the contract, and we came to the conclusion he would only return half of it (300€). We have talked several times and he is basically leading me on saying there was a problem with his account and he will fix it, but when I asked what happened he never responded. I this is utterly unacceptable, I chose Uniplaces twice due to “security” precautions, which just never happened. I lost so much money in that inhabitable place. I had to move one month earlier and paid rent twice not to be there, and now this. I demand Uniplaces is held accountable for this since I paid the service fee for nothing.
Esta reclamação tem um anexo privado
Data de ocorrência: 27 de julho 2020
Uniplaces
1 de agosto 2020
Dear Natasha,

Thank you for sharing your feedback.

We’re sorry your experience didn’t match your expectations.

Our team has provided you the necessary help, but we kindly ask you to take into consideration that our main goal is always to help our tenants and landlords by offering complete information, mediating in solving any special request and to be fair with both sides, but the policies accepted always need to be applied.

We regret you couldn’t enjoy your booking this time and we’ll keep working to offer the best accommodations and always strive to do better.

Kind Regards,
The Uniplaces Team
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