A marca Caetano Baviera é confiável?
Fraco
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Caetano - Baviera - Comércio de Automóveis, S.A
  • 227161000
    Chamada para a rede fixa nacional
  • Edifício Baviera - Rua do Barreiro, 547
    4405-730 Madalena
  • geral@caetanoretail.pt

Caetano Baviera - Suspected defective vehicle

Sem resolução
1/10
John Hardwicke
John Hardwicke apresentou a reclamação
17 de julho 2023
I purchased a BMW Premium Selection vehicle from Caetano Baviera Cascais 4 months ago. I was assured the car was serviced regularly and inspected completely prior to delivery. The car began leaking oil one month after delivery. It was inspected at a local BMW authorized service center and determined to have a leak and needed 2 small parts for repair. After waiting one month for the diagnosis and parts to arrive it went into the local shop. It now appears the leak is much worse and the engine had to be completely removed for repair. I've asked Caetano Baviera several times to show me the service records of this vehicle and the pre-delivery inspection report. Andre has refused each time, saying that he cannot access the records or provide them to me. It appears Caetano Baviera Cascais is hiding something from me. The repair is major and covered by warranty, but it appears the selling dealer knew the vehicle had problems and did not disclose them.
Data de ocorrência: 14 de julho 2023
Caetano Baviera
19 de julho 2023
Estimado John Hardwicke,

Agradecemos a sua exposição, a qual foi transmitida ao concessionário em questão. Em caso de necessidade será contactado por uma das vias que forneceu.

Atentamente,
Caetano Retail - Grupo Salvador Caetano
John Hardwicke
3 de agosto 2023
I did receive a reply from Baviera and they stated that it was a "minor issue". The vehicle was in the repair shop for 5 days, 4 separate leaks were discovered, and the engine had to be removed to complete all the repairs. That is not a "minor issue". Baviera has continued to refuse to provide me with the pre-sales inspection report and any repair work that was done on this vehicle prior to my purchase. After reading many of the complaints about the dealer, here and on Google and other platforms, I see that Caetano Baviera is well known for poor customer service. And I add my complaint to that long list.
John Hardwicke
17 de agosto 2023
The company still refuses to provide me with the service and repair history of the vehicle. Their customer service after the sale is terrible. Buy from someone else.
John Hardwicke
18 de setembro 2023
Vehicle now has developed a 5th oil leak and it's back in the shop for repairs. While the mechanic was workingon this oil leak, he found a broken vacuum hose and now I wait for parts. Since purchasing this vehicle 5 months ago, it has been in the repair shop a total of 9 days. Do not do business with Caetano Baviera. I wish I has read all the terrible reviews of this company before I bought from them. The worst.
John Hardwicke
John Hardwicke avaliou a marca
16 de outubro 2023

Untrustworthy. Terrible customer service. I will never buy a vehicle from them again.

Esta reclamação foi considerada sem resolução
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