Casa Havaneza - Warranty

Casa Havaneza is not respecting my legal consumer right to Warranty Repair within 30 days.

The Facts:

29-09-2021 - Purchased lighter from Casa Havaneza (Chiado) - €65
06-10-2021 - Returned product to Casa Havaneza (faulty)
03-12-2021 - Went to Casa Havaneza, for the third occasion, was told by the employee ‘You must just wait’

GUARANTEE FOR PRODUCTS PURCHASED IN PORTUGAL

‘Period of repair or replacement of the product
The repair or replacement of: movable property must be done within a maximum of 30 days’
https://eportugal.gov.pt/en/cidadaos-europeus-viajar-viver-e-fazer-negocios-em-portugal/direitos-do-consumidor-em-portugal/garantia-de-produtos-comprados-em-portugal

Casa Havaneza has failed to rectify my warranty for more than 60 days. I have been very patient, but now I want this resolved.

I am very disappointed in this company. I am a regular customer, I spend a lot of money with this company. I would expect them to show me some respect as a customer and honor my Rights as a consumer and a valued customer. Not, tell me ‘you must wait’!