Performance da Marca
1.5
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
0%
Tempo Médio de Resposta
0%
Taxa de Solução
0%
Média das Avaliações
10%
Taxa de Retenção de Clientes
0%
Ranking na categoria
Sites de Reservas de Alojamento
1 Traventia 90.4
2 Holidu 79.3
3 Vrbo 70.4
...
Quarto e Quartos1.5
Modoramo, Lda
  • 967442497
    Chamada para rede móvel nacional
  • Rua Damasceno Monteiro 110 - 2dto
    1170-113 Lisboa
  • info@quartoequartos.com

Quarto e Quartos - Deposit

Sem resolução
Romina
Romina apresentou a reclamação
26 de setembro 2023
I was in a Quarto e Quartos room for two months with my partner. The room was not suitable at all for two people, it was so small we could barely move and so hot we could barely sleep,, but that is not the main problem. They do not want to give me my deposit back, claiming the sheets, mattress and duvet are dirty, sending me pictures as a proof were I can barely see anything. I know we washed everything before leaving but even if that stuff was dirty ( again, not true) the expenses would not be as high as my deposit. Plus they claim damages on the kitchen countertop that consist in a tiny tiny scratch, so according to them we have to pay 84€ for that ( I have no idea where they get that amount from). Terrible organisation
Data de ocorrência: 26 de setembro 2023
Esta reclamação foi considerada sem resolução
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