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Banco ActivoBank, S.A.
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A App ActivoBank é o seu Banco, onde e quando quiser. Leve a sua Conta, e toda a nossa oferta, no seu bolso.
Faça o download na store disponível no seu smartphone. -
+351 210 030 700
Chamada para a rede fixa nacional -
Rua Augusta, 84
1100-053 LISBOA
ActivoBank - Custo de serviço internacional do banco ativo
Resolvida
Frank Xue apresentou a reclamação
21 de junho 2022 (editada a 23 de junho 2022)
Hello,
To whom it may concern.
If you are not the correct person would you please direct me to someone who is able to help me? Thank you.
I purchased an air ticket from easyjet site yesterday (21 June 2022), but I noticed a "CUSTO DE SERVICO INTERNACIONAL 56,05 EUR" appear in my debit card today,
06/21/2022 06/21/2022 STAMP DUTY -2.24
06/21/2022 06/21/2022 INTERNATIONAL SERVICE COST -56.05
06/21/2022 06/21/2022 PURCHASE 2097 easyJet K3QBK3QBTJL Luton GB -1,455.82
Why does this debit item appear? The Euro currency displayed on the easyjet website, I also use Euro to pay, and Activo Bank did not have any prompt information about additional service charges during the payment process.
I think this service fee is unreasonable, I hope Activo Bank could help me to cancel this charge, thank you very much for your cooperation.
Have a nice day!
Regards.
Frank Xue
To whom it may concern.
If you are not the correct person would you please direct me to someone who is able to help me? Thank you.
I purchased an air ticket from easyjet site yesterday (21 June 2022), but I noticed a "CUSTO DE SERVICO INTERNACIONAL 56,05 EUR" appear in my debit card today,
06/21/2022 06/21/2022 STAMP DUTY -2.24
06/21/2022 06/21/2022 INTERNATIONAL SERVICE COST -56.05
06/21/2022 06/21/2022 PURCHASE 2097 easyJet K3QBK3QBTJL Luton GB -1,455.82
Why does this debit item appear? The Euro currency displayed on the easyjet website, I also use Euro to pay, and Activo Bank did not have any prompt information about additional service charges during the payment process.
I think this service fee is unreasonable, I hope Activo Bank could help me to cancel this charge, thank you very much for your cooperation.
Have a nice day!
Regards.
Frank Xue
Esta reclamação tem um anexo privado
Data de ocorrência: 21 de junho 2022
21 de junho 2022
Bom dia,
Informamos que estamos a analisar a sua questão. Entraremos em contacto em breve.
Cumprimentos,
ActivoBank
Informamos que estamos a analisar a sua questão. Entraremos em contacto em breve.
Cumprimentos,
ActivoBank
21 de junho 2022
ok, thank you, I'm waiting for your response, thank you.
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