Águas e Energia do Porto - Without water for 10 days

I am writing to express my extreme dissatisfaction and frustration with the abysmal service I have received regarding the activation of water services at my residence. Despite repeated attempts to resolve this matter, I have been left without water for an inexcusable duration of ten days.

I initially applied for a new contract and diligently submitted all required documentation as instructed. A scheduled appointment was set for the activation of water services, and I made sure to be present at my residence during the allotted time window. However, to my dismay, your representatives failed to uphold their end of the agreement. I waited patiently for two hours, as per the scheduled time, only to find that no one showed up.

Upon contacting your customer service to inquire about the status of the appointment, I was informed that the workers had purportedly arrived but left as they claimed nobody was present at the property. This assertion is not only false but also deeply troubling. I was home during the entire time frame and made no indication of absence. Such negligent behavior reflects poorly on your company's professionalism and commitment to customer satisfaction.

Despite this initial setback, I graciously agreed to reschedule the appointment for the following day, hoping for a prompt resolution to my water supply issue. Yet, once again, my patience was met with disappointment. I waited for another two hours, only to be met with silence and no sign of your representatives.

The culmination of my frustration reached its peak when I attempted to contact your customer service department for the second time, only to encounter a dismissive and unhelpful response. The individual on the other end of the line purportedly could not comprehend my concerns due to a language barrier, leaving me feeling utterly disregarded and disrespected as a customer.

It is utterly unacceptable that I am still enduring this ordeal, deprived of a basic necessity such as water, while your company fails to fulfill its obligations. This level of incompetence and apathy is simply intolerable.

I demand immediate action to rectify this situation and ensure the activation of my water services without further delay. Furthermore, I expect a thorough investigation into the conduct of your representatives and appropriate disciplinary measures to be taken to prevent such egregious lapses in the future.

Should this matter not be resolved to my satisfaction in a timely manner, I will have no choice but to escalate my complaint to relevant regulatory authorities and pursue all available avenues for restitution.

I trust that you will treat this matter with the urgency and seriousness it warrants. I await your prompt response and resolution of this matter.