Apolónia Supermercados
Apolónia Supermercados
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Apolónia SupermercadosN/A
Apolónia Supermercados S.A.
  • 289990020
    Chamada para a rede fixa nacional
  • MARF - Entreposto E2, Modúlo 8, Guelhim - Estoi
    Caixa Postal 2M - 8009-021 Faro
  • qualidade@apolonia.com

Apolónia Supermercados - Venda de produto inapropriado

Sem resolução
Manuela Ribeiro
Manuela Ribeiro apresentou a reclamação
27 de abril 2020
On April 24th 2020, I went to the supermarket Apolónia in Almancil and I asked to the butcher meat in order to cook roast beef without any fat in it and soft, so what I wanted was a fillet mignon. I payed 72€ for the meat and instead of what I asked they sold me entrecote black Angus, which is a meat that has a lot of fat in it, which is not what I asked and not appropriate for what I told them I wanted (roast beef).
For that reason the meet was not consumed since, like it was said before, it was not appropriate for what I wanted.
Like I said, I payed 72€ (which is a lot a money for a peace a meet) and they didn’t even sold me what I asked. I am very upset with this since I am a very regular costumer and I do spend weekly a lot of money in this supermarket, I even get my groceries delivered at my bosses house, and this time, my boss and I are very unpleased costumers I do hope I can get an answer as soon as possible and that you are able to fix this somehow because if not, I’m not planning in buying any more meet from you.
Waiting for your answer. Regards, Manuela.
Data de ocorrência: 27 de abril 2020
Apolónia Supermercados
27 de abril 2020
Dear Mrs. Maria Manuela,

Thank you for your contact.

Your complaint deserved all our attention.

We inform you that it is being analysed and we will contact you by email.

Thank you for your preference in our supermarkets.

Kind Regards,

Apolónia Supermercados
Apolónia Supermercados
5 de maio 2020
Dear Mrs. Maria Manuela,

We hope that the resolution of the situation you reported has been to your liking.

Thank you for your contact and your preference for the Apolónia Supermarkets.

Kind Regards,

Apolónia Supermercados
Esta reclamação foi considerada sem resolução
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