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Chamada para rede móvel nacional - alexandrelopespaisagista@gmail.com
Cactos e Suculentas Portugal - Orders #9246 - #9265 no updates for nearly two months
Resolvida
Isabel Ruan apresentou a reclamação
25 de abril 2022
I've been waiting for nearly two months for my order to be sent. On the website my order was meant to be sent around March 21st to 26th. I sent them three emails after noticing the delay, got zero responses. I sent them a message on Instagram and commented on a post where another client was asking for an update of their order as well on a public post, got a fast reply after that and they told me that they'll reply me, I haven't received any message from them. Also my comment on Instagram and the other client's were deleted. If there was any issue on my order I don't know nothing because the communication was one-sided, I have zero information as for why my order is being delayed. I'm requesting a full refund for this order and waiting for my other order #9265 to arrive. Both of them amounts a total of 42,90€ (including shipping). Usually i'm quite patient and understanding with delays, but at this point I'm losing trust on this shop, and I'm an old client.
Data de ocorrência: 25 de abril 2022
26 de abril 2022
Good morning Mrs. Ruan
First of all, I want to thank you for ordering her.
You have placed many orders for us and have never had a problem! Could you call me directly? I speak several languages!
Errors happen, we have to take responsibility and seek the fairest and most consistent solutions for the client.
In this family nobody gets dirty for €40 or €40 million, we are serious people, recognized and above all well resolved in life.
This week we received Spanish private clients again here in our physical space in Santo Tirso and they understood very well...
We also do business with Spanish professional clients with whom we have been dealing for over 8 years and have never had any problems.
I face any situation, mistakes happen, we are human, we also make mistakes, you always have to accept them and always find a solution.
Your order #9246 and #9265 appears internally as processed, but it is actually impossible because there is no shipping tracking code and no invoice/receipt associated with your order.
Recently the platform was updated and last year the same thing happened with a client... but in the future we would handle it, since the banking transactions were not related.
Behind you, and at least as you can see, more than 10,000 orders have already been shipped and we have nothing against you, on the contrary, you also had to receive your plants!
I'm sorry about this whole situation.
We will issue a refund immediately.
I am at your disposal for more information, or for any other clarification.
My best greetings
Alexander Lopes
First of all, I want to thank you for ordering her.
You have placed many orders for us and have never had a problem! Could you call me directly? I speak several languages!
Errors happen, we have to take responsibility and seek the fairest and most consistent solutions for the client.
In this family nobody gets dirty for €40 or €40 million, we are serious people, recognized and above all well resolved in life.
This week we received Spanish private clients again here in our physical space in Santo Tirso and they understood very well...
We also do business with Spanish professional clients with whom we have been dealing for over 8 years and have never had any problems.
I face any situation, mistakes happen, we are human, we also make mistakes, you always have to accept them and always find a solution.
Your order #9246 and #9265 appears internally as processed, but it is actually impossible because there is no shipping tracking code and no invoice/receipt associated with your order.
Recently the platform was updated and last year the same thing happened with a client... but in the future we would handle it, since the banking transactions were not related.
Behind you, and at least as you can see, more than 10,000 orders have already been shipped and we have nothing against you, on the contrary, you also had to receive your plants!
I'm sorry about this whole situation.
We will issue a refund immediately.
I am at your disposal for more information, or for any other clarification.
My best greetings
Alexander Lopes
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