ComparaJá.pt - Cancellation my plan

Paramjeet Singh apresentou a reclamação

10 de setembro 2023

Hi
On 04/14/2023 i contracted the comparaja internet service in partnership with bolt.

On 25/08/2023, i requested the cancellation via email from my company paramjeet1772@gmail.com , the same email signed the contract with.

I didn't get any answers so i called and was told they would get in touch, but to date I haven't received any contact.

On 01/09/2023 i wast charged again in the amount of 8.50.

I request once again the cancellation and refund of the amount.

Thanks

Esta reclamação tem um anexo privado

Data de ocorrência: 10 de setembro 2023

ComparaJá.pt

12 de setembro 2023

Hi Paramjeet Singh,

We'd like to apologize for the situation. We've been slower than usual due to the vacations of our team.

We already canceled your direct debit and proceeded to the full refund.

Let us know if you have any other issues.

Thank you,

Paramjeet Singh

28 de setembro 2023

Hi
My problem has not been fixed yet. I have received a notification of deducting 8.50 euros from my account again next month and my SIM is still active.

ComparaJá.pt

29 de setembro 2023

Hi Paramjeet Singh,

We apologize again for the situation. I'll check the issue with my colleagues and return with a clear answer as soon as possible.

Thank you,

Paramjeet Singh

29 de setembro 2023

I want to deactivate my sim card and service. Ni need to refund please close it

Thanks

Paramjeet Singh avaliou a marca

22 de outubro 2023

It’s great team to help me with fewdays

Voltaria a fazer negócio? Sim

9/10

Esta reclamação foi considerada resolvida