FlixBus - Alteração da última viagem

Leandro
15:35
olá, preciso de ajuda, cometi um erro na reserva, ao invés de escolher Armação de Pêra, coloquei Faro. O valor e o horário de chegada é o mesmo. É possível eu pegar o autocarro de Lisboa para Armação, ao invés de pegar para Faro, por favor?
Aldwin
15:35
Thank you for contacting Flix! This is Aldwin, your friendly chat assistant for today. Allow me a minute to review your query for today!
Leandro
15:36
thanks
Aldwin
15:36
We do apologize to hear about what happened Leandro! In Flix, we ensure the best service that we can provide to our customers, thank you for bringing this to our attention.
Leandro
15:37
thank you
Aldwin
15:37
Your trip should leaving from Eindhoven going to Faro your final destination on Monday, 22 April 2024
Leandro
15:37
yes
Aldwin
15:37
If you want to modify your ticket, you need to to our website via manage my booking and modify your ticket
Aldwin
15:37
Please be advice that you can only modify the time and date of travel
Leandro
15:38
I've tried but is not possible to change the arrivals city
Leandro
15:38
I just need to go to another city in the same area, Algarve
Leandro
15:39
it is the same price and arrival time 23h40 on tuesday
Leandro
15:39
I could get in Lisbon a diferent bus. Can you manage that, please?
Aldwin
15:39
Even if they are the same price, there is no option that you can change the departure and arrival location.
Leandro
15:40
So, the service is not flexible
Aldwin
15:40
I cannot change nor touch anything on your ticket Leandro
Leandro
15:40
I made a mistake, I live in Armacao de Pera and I can't get there. What can I do? Can you help me? Just cancel the trip from Lisbon to Faro and add Lisbon to Armacao, please
Aldwin
15:41
We do apologize Leandro, the system would not allow us to do it
Aldwin
15:41
Because there is no options to change the location
Leandro
15:41
this is very sad
Leandro
15:42
Can you ask your manager, please?
Leandro
15:42
36h travelling, and when I get in Faro I can´t go home, because I don't have how and money at this moment to do that.
Leandro
15:43
It's just burocracy
Leandro
15:44
because I can see tickets available for both trips, Lisbon to Faro and Lisbon to Armacao
Aldwin
15:44
I understand how you wanted to speak higher than me Leandro, we would loved to inform you that requesting a refund or rebook trip is not allowed as per our terms an condition
Aldwin
15:45
All of us has the same process and we are all bound with our terms and conditions.
Aldwin
15:46
Even if you will reach another speaker higher than me, still your request is not possible because of our terms and conditions
System
15:48
Are you still there? Please send a message within the next 2 min. or this chat will time out.
Leandro
15:48
I don't want to speak higher than you. I just want to solve my problem. If were you, would you try to solve it? This is not good, a company like your isn't flexible. Because, even if you have terms and conditions to "protect" you, and to get more money, You should put yourself in the customer's place
Aldwin
15:48
There is no options to change the destination of trip, all you need to do is you need to cancel this trip and book a trip again. Please be advice that if you cancel this trip, cancellation fee applies on this and you will receive refund in a form of voucher. Then you will use the voucher to book again
Leandro
15:49
of corse, that's what I'm talking about, get more money!
Aldwin
15:49
I understand how you wanted to change the details of your trip, but we are not allowed to change nor touch anything on your ticket Leandro
Leandro
15:50
Don't worry. I'm gonna make a complain on the proper websites
Aldwin
15:50
There is no fault on our end in this case Leandro.
Aldwin
15:51
You can freely to do that Leandro, but still your request is not possible because we are all bound with our terms and conditiojns.
Aldwin
15:51
As much as I love to process your request, the system would not allow us to do it because of terms and conditions
Leandro
15:51
This is not the point, if is your fault. The thing is that you are not flexible. It's just a help, just a sit to travel 3, 4h with the same price and time.
Leandro
15:52
that's why I asked you to talk to someone higher, because he could do that.
Leandro
15:53
But if I complain in the websites, and social networks, then, maybe you could do that, because the image of FlixBus could get lower.
Aldwin
15:53
I'm flexible with my job Leandro! Please understand that the system would not allow us, and it is system generated that we need to follow the terms and conditions so that the system would allow us, but on your case! The system would not allow me to do it
Leandro
15:54
I just want to solve in the easy way
Aldwin
15:54
Your are not the first person who said that Leandro! But still we we need to follow to our terms and conditions and we cannot touch future dated ticket
Aldwin
15:54
The easiest way is you need to cancel this trip if this is not right!
Leandro
15:56
I understan that the system is not allow to do that. The flexibility consist in alter the system. I've worked like you and I know how it works. You don't even tried to help me, you just give me the standard answers.
Leandro
15:57
if I cancel the trip, I get 25% of refound, and I need to pay full again. Do you think it is fair? Is it flexible? Easy way?
Read
Aldwin
15:57
Please understand that we are not allow us to touch not change anything on your ticket