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Dear, Emanuel!

We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification.

Please note that it appears that our customer service team has contacted you multiple times and requested the necessary documents to assist you further. We kindly ask that you provide these documents as soon as possible so that we can proceed with resolving the issue.

We can keep this matter as a single complaint as it would be easier to resolve it. We must say that this is currently under review.

Thank you for your attention.

Kind regards,
NineCasino Team