Quarto e Quartos - Não devolução do caução

Telma Paes apresentou a reclamação

5 de novembro 2020

Não devolveram-me o caução completo, apenas uma parte do valor, no dia da inspecção do imóvel.
Quando falei com o sr. responsável, fui destratada e xingada com palavras de baixo escalão!

Esta reclamação tem um anexo privado

Data de ocorrência: 5 de novembro 2020

Telma Paes avaliou a marca

15 de dezembro 2020

Após tratar com a empresa, com diversos e-mails e ligações, desde o fim do contrato em Outubro de 2020, alegaram-me que estavam aguardando as contas chegarem, para verificarem se haviam "gastos a mais" no entanto eu sabia que não teria já q só usufruia do apartamento aos fins de semana, e durante os 6 meses nunca me foi cobrado nada, já estava incluso na renda. Depois que reclamei aqui, e mostrei outras reclamações, é que por fim, devolveram-me o restante do caução. Porém estão a ameaçar-me com uma ação, caso não venha retirar a reclamação, alegando ser injúria e difamação. Então até o momento o tratamento deles têm sido hostil, ainda não sabem como fidelizar um cliente, é como se estivessem nos fazendo um favor, mesmo tendo pago todas as rendas em dia! E devolvendo-me o caução não fizeram mais do que a obrigação de acordo com o contrato.

Voltaria a fazer negócio? Não

1/10

Esta reclamação foi considerada resolvida

Comentários

Industrious worker

27 de abril 2023

Immediately do not contract or pay any to quartoequartos, before going through all the very appreciated reviews from people in here.
Here is my friend's experience with this site:

I lost about 400e to them quartoequartos (Lisboa base salary is 705e per month as of 2022), still it was really good luck to find and read timely information and comments from them. everyone here. I was able to get out of this trap in the last moments even though I lost about 400e.
I have lived in several European countries from 2015 to now, and all the places where I have been have not encountered a case like here - Lisbon. Whatever explanation is deemed reasonable by anyone else, to me the things below I have listed are irrational, which I only see when I lose money.
1 - The website shows a warning from the browser that it is not trustworthy. all emails sent to my email box. But I was not aware. This phenomenon does not appear on all computers and not everyone encounters it.
2 - The information about each room has a stereotype about the benefits to life including beautiful photographs. I didn't realize it.
3. Rooms on the website are always fully listed with a calendar that changes color to indicate availability or booked. But I didn't realize that there are some low priced rooms that are "accidentally" or "on purpose" set to "hide and show", which is their fishing rod.
4. The content of the room description information with the conditions, is completely inconsistent with the payment price spreadsheet. The words "The change is allway for a full month" are smaller and less noticeable than the price list, which is shown in a large and clear way with the number of months and days to be charged. The amount is also calculated very logically for the number of months and days. I trusted the numbers more than the little text. Only found out when they reminded me for payment at the time of signing the contract.
5. Unlike other transparent sites, the checkout process is completely "manually" activated by the manager (I guess it's the way it is), and I have to pay out quickly within 1 hour at most. clock hours. I was not awake to realize the indiscretion of forcing payment for the reservation.
6. After making the payment by international payment card (I am a foreigner, one of the majority in Lisbon) They sent an email informing the process. At this time, I realized that the card payment fee of 45e is too high for a small payment, accounting for more than 10%. Because I still go to the market to buy food with this card and have never been charged such a payment fee. I dimly realized something was shady.
7. Near the check-in date, my instinct told me, I sent an email to ask for instructions on how to check in, sign the contract and pay. The reply is sent after more than 4 hours. The content in it requires me to pay the last day of the month I want to check in, add the next month's payment amount, add the amount of Taxa administrativa 45€ Late check-in fee 34.99€. It was at this point that I suddenly realized that I had left out a lot of important details that weren't made clear by deliberate methods.
8. I responded to their complaint email and reply email, pointed out the unnoticeable text above, and they took a picture of the explanation for their full month's payment, explained in the help menu section (where normally people will only go to when they have a problem and need help). Now I realize why I pay more attention to the price calculation table than the words "The change is allway for a full month". I did some research on them, opened this review site and another, and pored over all the reviews.
Then, immediately, it's better to lose 1 than to lose 10. I cancel and terminate immediately.
I am well aware that it is completely impossible to get that money back even though Portugal is a European country. But there are people and systems here like in 3rd world countries. Their civilization is just money and fists.
I would like to warn those who read this information and intend to get involved with Quarto e Quartos to be wary and should prepare themselves with a large sum of money to pay more for them.
If not, find another company that is less scandalous.
And one last note, in Lisbon in particular and in Portugal in general: Nothing is cheap. My big disappointment for them after almost 1 year I live here.