Esdemarca - Atraso numa entrega em que pedido foi aceite sem stock do item em armazém

I'm having a terrible experience with your company and your customer service is very poor! I called to complain about the order number 6450431 done at 15 of December 2023 and the expected delivery date is getting delayed every day! I want to have a compensation for this delay because nobody gave me a proper justification for the delay and it seems you accept orders to get the customer money when you don't have stock about the specific items.
I'm very disappointed with esdemarca services and my feedback will ett terrible regarding your image.
Thank you for the very poor support!!