GuestReady erased a public promise to pay €1,000 — now denies everything Novo texto da avaliação Trustpilot: After months of evasion regarding damages caused under GuestReady's property management, the company finally admitted, on April 21st, 2025, in a public reply on Trustpilot, the following: “We acknowledge the written commitment made in 2023 to refund up to €1,000 for the damages incurred during our management. (...) we confirm that GuestReady will proceed with the €1,000 payment as previously promised without waiting for the calendar to reopen.” That reply has since been deleted by GuestReady — and replaced with a new, contradictory message, where they now: Deny responsibility for the damage; Blame technical limitations for not paying; And erase the fact that they had already publicly committed to the payment. This isn’t just poor customer service — it’s a serious breach of trust. They acknowledged the debt publicly. Then, once confronted for not acting on it, they tried to rewrite the narrative. I have all screenshots and email records proving the initial commitment. This is no longer about €1,000 — it’s about integrity, accountability, and transparency. Property owners, beware: If something goes wrong, GuestReady will deflect, delay, and even delete history to avoid responsibility. I will pursue legal action if necessary. But I also believe in public accountability. Hence this warning to all who are considering handing over their property to this company. Sérgio R. Cesario @TheCesarioGroup
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