Quarto e Quartos - Não devolvem a caução

Priscila Maluf apresentou a reclamação

8 de outubro 2020 (editada a 19 de outubro 2020)

Vou contar a minha PÉSSIMA EXPERIÊNCIA com a Quarto e Quartos.
Comecei com um contrato de um quarto nos ANJOS no valor de 335€. Contrato de 3 meses que eles disseram que se eu quisesse RENOVAR tinha que avisar com 1 mês de antecedência. DOIS (2) meses antes de acabar o contrato eu liguei e pedi que renovassem. O SENHOR XXX (DONO DA EMPRESA) disse que o meu quarto já não estava mais disponível após o contrato terminar, que tinham arrendado pra outra pessoa. FOI ONDE MEU INFERNO COMEÇOU. No desespero, pois tinha acabado de começar em um emprego novo, não queria perder tempo procurando quarto, arrendei o quarto do LADO e na mesma casa (CONTRATO TERIA INÍCIO APENAS DIA 01/10 E NÃO FIZ NENHUM PAGAMENTO DO QUARTO, SÓ PAGARIA NO DIA 01/10). Quarto MENOR que o meu, no valor de 400€, pois eles alegaram que 335€ era preço de PANDEMIA (nem sabia que isso existia).
Com 40 dias de antecedência do INÍCIO do SEGUNDO CONTRATO (do quarto que arrendei depois, contrato que daria início dia 01.10) eu COMUNIQUEI que queria desistir do quarto, disse que ficaria sem efeito. Eles não aceitaram! COMEÇOU uma troca de e-mails onde o SENHOR XXX disse que eu teria que colocar alguém no lugar do contrato SENÃO ele iria me processar e me obrigar a pagar todas as rendas (4 meses). Pra não ter dor de cabeça, passei o mês todo tentando arrendar, até que consegui. MAS ELE NÃO FICOU SATISFEITO!
Quando pedi a vistoria do meu quarto atual (QUARTO QUE ARRENDEI INICIALMENTE E TERIA O TÉRMINO NO DIA 30.09) pois ia sair no último dia do contrato, O XXX SUMIU! Parou de responder e-mails e desapareceu. Engraçado que no MESMO dia falamos por telefone e ele disse pra eu ir pra P*** QUE PARIU e chamou minha mãe de P**** !!!!!! (TENHO TESTEMUNHAS QUE OUVIRAM, POIS ELE ESTAVA FALANDO COMIGO POR TELEFONE E ESTAVA NO VIVA VOZ).
Ou seja, ELE NÃO DEVOLVEU MINHA CAUÇÃO, sendo que entreguei o quarto do jeito que encontrei no primeiro dia!!!! E ele diz por e-mail que ESTÁ DE FÉRIAS e assina como JOANA MELO. Mas ele responde meus colegas por e-mail e INCLUSIVE meu namorado ligou lá e falou com ele. Fiz vídeos do quarto, mostrando CADA DETALHE e enviei pra ele por e-mail e também enviei por WhatsApp para uma funcionária dele. Disse que o quarto estava entregue daquele jeito. Fiz foto em que aparece minha mão (com tatuagens), a chave e a data - pra mostrar que deixei a chave em cima da mesa do quarto (já que ninguém respondeu sobre a vistoria).

DETALHE QUE ELE NÃO PASSOU RECIBOS NAS FINANÇAS DO MEU ARRENDAMENTO. ELE NÃO REGISTROU MINHA CAUÇÃO NAS FINANÇAS E ISSO É OBRIGAÇÃO DO SENHORIO POR LEI!!! MUITA COISA ERRADA!!!

Esta reclamação tem um anexo privado

Data de ocorrência: 8 de outubro 2020

Priscila Maluf

17 de outubro 2020

Caução devolvida

Priscila Maluf avaliou a marca

16 de outubro 2020

Caução devolvida

Voltaria a fazer negócio? Sim

1/10

Esta reclamação foi considerada resolvida

Comentários

Industrious worker

27 de abril 2023

Immediately do not contract or pay any quartoequartos, before going through all the very appreciated reviews from people here.
Here is my friend's experience with this site:

I lost about 400e to them quartoequartos (Lisboa base salary is 705e per month as of 2022), still it was really good luck to find and read timely information and comments from them. everyone here. I was able to get out of this trap in the last moments even though I lost about 400e.
I have lived in several European countries from 2015 to now, and all the places where I have been have not encountered a case like here - Lisbon. Whatever explanation is deemed reasonable by anyone else, to me the things below I have listed are irrational, which I only see when I lose money.
1 - The website shows a warning from the browser that it is not trustworthy. all emails sent to my email box. But I was not aware. This phenomenon does not appear on all computers and not everyone encounters it.
2 - The information about each room has a stereotype about the benefits to life including beautiful photographs. I didn't realize it.
3. Rooms on the website are always fully listed with a calendar that changes color to indicate availability or booked. But I didn't realize that there are some low priced rooms that are "accidentally" or "on purpose" set to "hide and show", which is their fishing rod.
4. The content of the room description information with the conditions, is completely inconsistent with the payment price spreadsheet. The words "The change is allway for a full month" are smaller and less noticeable than the price list, which is shown in a large and clear way with the number of months and days to be charged. The amount is also calculated very logically for the number of months and days. I trusted the numbers more than the little text. Only found out when they reminded me for payment at the time of signing the contract.
5. Unlike other transparent sites, the checkout process is completely "manually" activated by the manager (I guess it's the way it is), and I have to pay out quickly within 1 hour at most. clock hours. I was not awake to realize the indiscretion of forcing payment for the reservation.
6. After making the payment by international payment card (I am a foreigner, one of the majority in Lisbon) They sent an email informing the process. At this time, I realized that the card payment fee of 45e is too high for a small payment, accounting for more than 10%. Because I still go to the market to buy food with this card and have never been charged such a payment fee. I dimly realized something was shady.
7. Near the check-in date, my instinct told me, I sent an email to ask for instructions on how to check in, sign the contract and pay. The reply is sent after more than 4 hours. The content in it requires me to pay the last day of the month I want to check in, add the next month's payment amount, add the amount of Taxa administrativa 45€ Late check-in fee 34.99€. It was at this point that I suddenly realized that I had left out a lot of important details that weren't made clear by deliberate methods.
8. I responded to their complaint email and reply email, pointed out the unnoticeable text above, and they took a picture of the explanation for their full month's payment, explained in the help menu section (where normally people will only go to when they have a problem and need help). Now I realize why I pay more attention to the price calculation table than the words "The change is allway for a full month". I did some research on them, opened this review site and another, and pored over all the reviews.
Then, immediately, it's better to lose 1 than to lose 10. I cancel and terminate immediately.
I am well aware that it is completely impossible to get that money back even though Portugal is a European country. But there are people and systems here like in 3rd world countries. Their civilization is just money and fists.
I would like to warn those who read this information and intend to get involved with Quarto e Quartos to be wary and should prepare themselves with a large sum of money to pay more for them.
If not, find another company that is less scandalous.
And one last note, in Lisbon in particular and in Portugal in general: Nothing is cheap. My big disappointment for them after almost 1 year I live here.