Performance da Marca
11.9
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
13,5%
Tempo Médio de Resposta
3%
Taxa de Solução
15,2%
Média das Avaliações
16,7%
Taxa de Retenção de Clientes
0%
Ranking na categoria
Esta é a sua empresa? Clique aqui

Wizz Air - Not flying wizzair again after paying 60 euros for inexistent priority

Sem resolução
1/10
Leandro D
Leandro D apresentou a reclamação
16 de dezembro 2023
I would like to request a refund for the 58.8 euros I paid for Wizz Priority, which I choose mainly so I can be one of the first to board, and to be able to bring my trolley.
I request this refund since, when arriving to the gate, there was no priority boarding: there was one single queue. Besides, people without priority were also bringing their trolley as no one was checking this. Considering this, I paid for a service I didn't receive, and I didn't need to have paid, as my trip experience would have been the same.
In addition, the person who was travelling with me paid 15 euros for a seat, to be seated next to me. When entering the plane, the cabin crew told us we couldn't seat in our allocated seats. Again, why pay for a seat and then be denied that seat?! When we mentioned we would like to be seated in the seats we paid for, she was incredibly rude.
On a side note, I have also never seen a dirtier plane: the floor was totally black in the seats where we were 'forced' to seat, and it smelled.
Data de ocorrência: 14 de dezembro 2023
Leandro D
Leandro D avaliou a marca
29 de janeiro 2024

Terrible all around

Esta reclamação foi considerada sem resolução
Comentários
Esta reclamação ainda não tem qualquer comentário.