Performance da Marca
15.8
/100
Insatisfatório
Insatisfatório
Índice de Satisfação nos últimos 12 meses.
Taxa de Resposta
6,7%
Tempo Médio de Resposta
6,7%
Taxa de Solução
6,7%
Média das Avaliações
50%
Taxa de Retenção de Clientes
33,3%
Ranking na categoria
Empresa de Transportes Gondomarense Lda
  • 224853250
    Chamada para a rede fixa nacional
  • Rua de Montezelo, 815
    4510-609 Fânzeres
  • geral@gondomarense.pt
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Gondomarense - Conduzir autocarro

Sem resolução
Sophie Hudd
Sophie Hudd apresentou a reclamação
10 de agosto 2023
I’m writing this in English because I cannot begin to fathom my frustration in another language. For the past year I’ve taken the same bus, 68 from Fanzeres to Baguim do monte and back, for an entire year with no problems, yet a new bus driver has recently started and thinks it’s appropriate to stop for some people and not for others. I’ve seen numerous drivers stop in the middle of the road and allow people to enter the bus if they are a few minutes late and the driver see’s them running and recognises them from our route, I understand you’re not supposed to stop if someone is late to the bus stop. But then the rule should be enforced for everyone and not just certain people. Would expect a bit of leniency from bus drivers as over 70% of every bus I’ve taken has been late, some over 20-30 minutes late. So if i am a couple minutes late to the bus stop and he has a chance to stop and not be rude, then he should.
Data de ocorrência: 10 de agosto 2023
Esta reclamação foi considerada sem resolução
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