I'm writing to express my great disappointment of the pricing & selling strategy of your company. I was a very loyal customer of your brand & had been driving the cars of your brand for more than 20 years in my home country before moving to Portugal as I was very satisfied with the services of your company & the stability of your cars.
I've moved to Portugal recently & want to buy my first Honda car here in Porto. I visited your shop last week & told your salesperson that I wanted to buy an HR-V Hybrid Advance. Your salesperson told me there was no stock at this moment & the car will only arrive in Mar-2023 after I made the order.
Though I have some concern of such a long waiting time, this's not the main point which makes me feel so annoyed, but is what your salesperson told me next. He asked me to make the contract & pay the deposit so as to secure my order first, even he couldn't provide me the final price now, as it'll only be finalized until early next year. He could only assure me there will have a price increment by the time the car is arriving in 2023 & this's also the price that I'll need to pay for finally.
During the conversation, I found myself, to a certain extent, being urged by your salesperson to make the contract right away, even with no final price provided, or else he could not even guarantee me the arrival date of the car afterwards.
Is this really your company policy to sell your car to customer in this way? Being a customer, I don't care whether there's price increment of your car next year, because I'm placing my order now. If there's any delay of order fulfillment to next year, I see no point for the customer to bear the fault of your company by paying more due to your new pricing scheme in 2023. It's totally unfair to us!
Data de ocorrência: 21 de novembro 2022
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